Strategic Life Sciences Solutions Account Manager – Anz

RELX International; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Freedom & flexibility

Great community

Birthday leave

Career development

Volunteer days

Job summary

Informa Group’s Australian International Boat Show seeks an Account Manager based in Sydney to grow exhibitor revenue and manage relationships from enquiry through planning and on-site delivery. You will balance proactive outreach, pipeline development and post-event follow-up while upholding show rules and pricing controls.

You will build strong knowledge of exhibitors' objectives, coordinate with internal teams and support ongoing rebooking and cross-sell opportunities to maximise exhibitor

Qualifications

• Demonstrated business-development, account-management or consultative-sales capability.
• Exceptional customer-service mindset with empathy and persistence.
• Commercial curiosity to create value for exhibitor and show.
• Confidence in developing relationships, negotiating and closing business.
• Strong judgment within contracts and approval boundaries.
• Clear written and verbal communication and disciplined follow-up.
• Ability to stay calm and solutions-focused under pressure.
• Capacity to work across teams while owning the customer outcome.
• CRM and Microsoft 365 proficiency; Salesforce experience is advantageous.

Responsibilities

• Identify and develop new exhibitor, product, category and revenue opportunities.
• Build and manage a qualified sales pipeline; conduct meetings and site visits; secure bookings.
• Develop knowledge of each exhibitor's business and participation needs.
• Act as the exhibitor contact from enquiry to planning, on-site delivery and rebooking.
• Own exhibitor issue resolution and coordinate internal action.
• Collaborate with operations, marketing, finance, sponsorship and venues to offer compliant solutions.
• Explain show rules and deadlines; escalate exceptions through approvals.
• Record all customer interactions and commitments; protect pricing and terms.
• Identify cross-sell and up-sell opportunities including space, digital and other products.
• Support retention and rebooking strategies; gather exhibitor feedback.

Skills

Business development

Account management

Consultative sales

Customer service

Negotiation

Written and verbal communication

CRM proficiency

Salesforce experience

Microsoft 365

Tools

Salesforce

Microsoft 365

Job description

What Strategic Life Sciences Solutions Account...

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Account Manager

2000 Sydney Informa Group .

Posted 1 day ago

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Job Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

This role is based in our 24 York Street office.

Position purpose

The Account Manager grows revenue and participation while acting as a trusted, accessible point of contact for exhibitors for Australian International Boat Show. The role combines prospecting, account development, retention and rebooking with practical ownership of the exhibitor experience.

The mindset is simple: invite the exhibitor to hand over the issue, understand what outcome they are trying to achieve and help identify the next workable step. The role must balance initiative and advocacy with the show\'s rules, contracts, safety requirements, inventory, pricing and delegated authorities.

Key responsibilities

• Identify and develop new exhibitor, product, category and revenue opportunities aligned with the show\'s strategy and audience.
• Build and manage a qualified sales pipeline, undertake proactive outreach, conduct meetings and site visits, prepare approved proposals and secure bookings.
• Develop strong knowledge of each allocated exhibitor\'s business, objectives and participation needs.
• Act as a consistent exhibitor contact from early enquiry through planning, on-site delivery, debrief and rebooking.
• Take ownership of exhibitor issues: listen, clarify the desired outcome, coordinate internal action, communicate progress and ensure a proper resolution or handover.
• Work across operations, commercial administration, marketing, finance, sponsorship and venues to identify compliant solutions.
• Explain show rules, contractual requirements, deadlines and decisions clearly and respectfully; escalate exceptions through the correct approval pathway.
• Protect approved pricing, inventory, terms and commercial controls and accurately record all customer interactions and commitments.
• Identify cross-sell and up-sell opportunities that improve exhibitor outcomes, including space, digital, marketing, content and other approved products.
• Support retention and rebooking strategies and gather structured exhibitor feedback to improve future show cycles.
• Monitor sector activity, competitor events and emerging categories and provide evidence-based recommendations for growth, including the post-2029 expansion plan.
• Contribute to sales forecasts, account plans, activity reporting and revenue reviews.
• Support exhibitor briefings, industry functions, conferences, networking events and on-site account management.
• Coordinate appropriately with the Sponsorship Manager where an opportunity may be better suited to sponsorship or partnership.
• Undertake other reasonable duties supporting Informa and AIBS delivery.

Qualifications

Knowledge, skills and attributes

• Demonstrated business-development, account-management or consultative-sales capability.
• An exceptional customer-service mindset, with empathy, persistence and a genuine desire to make participation easier.
• Commercial curiosity and ability to recognise opportunities that create value for both the exhibitor and the show.
• Confidence developing relationships, asking effective questions, negotiating and closing business.
• Strong judgement and ability to work constructively within rules, contracts and approval boundaries.
• Clear written and verbal communication, accurate record-keeping and disciplined follow-up.
• Ability to remain calm and solutions-focused when issues are urgent, complex or emotionally charged.
• Capacity to work across functional boundaries and mobilise colleagues without losing ownership of the customer outcome.
• CRM and Microsoft 365 proficiency; Salesforce experience is advantageous.

Experience and qualifications

• Experience in B2B sales, exhibitions, events, media, sponsorship, marine, automotive, leisure or another relationship-led sector.
• Evidence of developing new business and retaining or growing existing accounts.
• Experience handling customer issues through to resolution.
• Relevant business, sales, marketing or event qualification is advantageous but not essential.
• Knowledge of recreational boating or an established marine-industry network is advantageous but not essential.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive
• Great community: a welcoming culture with in-person and online social events, our fantasticWalk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match fundingavailable too
• Career opportunity: the opportunity to develop your career with bespoke training andlearning, mentoring platforms and on-demand access to thousands of courses on LinkedInLearning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day andthe chance to work from (almost!) anywhere for up to four weeks a year
• A ShareMatch scheme that allows you to become an Informa shareholder with free matchingshares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you\'ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here .

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