Strategic Leader: Library & Customer Service

Council Jobs; North Sydney; On-site; AUD 175,000 - 215,000; Full time

Benefits offered by this job

Harbour view work locations

Fitness Passport

Excellent work-life balance with 35‑hr

Job summary

North Sydney Council seeks a Service Unit Manager for Library and Customer Service to provide strategic leadership across two community-facing functions. You will shape service delivery, lead planning, performance, resources and risk management, and drive a customer-focused, inclusive experience for residents.

Reporting to the Director Corporate Services, you will guide staff, engage stakeholders, and champion accessible services that make a positive difference to the community while maintaining

Qualifications

• Experienced and collaborative leader with strong customer service, people leadership and strategic management skills.
• Ability to manage resources, risk and competing priorities.
• Uses data, community insights and emerging trends to identify opportunities for improvement.
• Excellent communicator and relationship builder with staff, stakeholders and the community.
• Passion for delivering accessible, inclusive and high-quality services.

Job description

North Sydney Council seeks a Service Unit Manager for Library and Customer Service to provide strategic leadership across two community-facing functions. You will shape service delivery, lead planning, performance, resources and risk management, and drive a customer-focused, inclusive experience for residents.

Reporting to the Director Corporate Services, you will guide staff, engage stakeholders, and champion accessible services that make a positive difference to the community while maintaining