Strategic ICT Service Delivery Lead

Westernport Water; Newhaven; On-site; AUD 94,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

9-day fortnights for full-time staff

Health and wellbeing program

Job summary

Westernport Water is seeking an experienced ICT Service Delivery Lead to drive reliable, secure technology services and platforms across our district. You will lead the ICT team, manage projects, and collaborate with stakeholders to deliver practical technology outcomes that support customers and staff.

This full-time role focuses on governance, upgrades, and continuous improvement, including opportunities to leverage AI.

Qualifications

• Relevant tertiary qualification in information technology, computer science, business systems or a related discipline, or equivalent demonstrated professional experience.
• Significant experience in ICT leadership and service delivery, including managing teams, competing priorities and the performance, availability, security and quality of technology services.
• Demonstrated experience assessing and optimising technology platforms, identifying opportunities for improvement and delivering solutions that enhance business capability, efficiency, service quality and user experience.
• Proven experience leading business-as-usual (BAU) and high-profile ICT projects, technology transformation and continuous improvement initiatives, including project governance, risk management and stakeholder engagement.
• Demonstrated expertise across contemporary ICT environments, including business systems, infrastructure, cybersecurity, cloud technologies, ICT governance and service management.
• Highly developed communication, analytical and problem-solving skills, with the ability to provide strategic advice, engage and influence stakeholders, resolve complex ICT issues and translate technology capabilities into practical business outcomes.

Responsibilities

• Lead day-to-day ICT operations and service delivery, ensuring technology services effectively support organisational priorities and operational requirements.
• Provide leadership and direction to the ICT team, setting priorities, supporting capability development, managing performance and promoting a customer-focused, collaborative and continuous improvement culture.
• Oversee business systems, infrastructure, cloud services, end-user technologies and digital platforms, working with stakeholders and service providers to improve technology capability, optimise existing systems and identify opportunities to leverage AI.
• Lead and coordinate high-level and business-as-usual ICT projects, including system improvements, technology upgrades, integrations and digital initiatives, ensuring alignment with organisational priorities.
• Manage ICT service providers and contracted technology services, ensuring effective governance, service performance, issue resolution and the secure, reliable and resilient delivery of ICT services.
• Contribute to ICT strategies, roadmaps, policies, standards and operational frameworks, providing advice on technology opportunities, risks and investment decisions while supporting cybersecurity, information protection and regulatory compliance.
• Maintain ICT governance, documentation, asset management and reporting practices, contribute to planning, budgeting and risk management, and support employee training, technology capability development, continuous improvement and compliance with organisational policies, values and safety obligations.

Skills

ICT leadership

Service delivery

Stakeholder engagement

Communication

Problem solving

Education

Tertiary IT qualification or equivalent experience

Job description

Westernport Water is seeking an experienced ICT Service Delivery Lead to drive reliable, secure technology services and platforms across our district. You will lead the ICT team, manage projects, and collaborate with stakeholders to deliver practical technology outcomes that support customers and staff.

This full-time role focuses on governance, upgrades, and continuous improvement, including opportunities to leverage AI.