ICT Service Delivery Lead

Westernport Region Water Corporation; Newhaven; On-site; AUD 94,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Monthly RDOs

9-day fortnights

Work-life balance

Health & wellbeing program

Tailored workplace adjustments

Positive workplace culture

Job summary

Westernport Region Water Corporation is seeking an experienced ICT Service Delivery Lead to drive the delivery and ongoing improvement of the corporation’s technology capability. You will ensure ICT services, infrastructure, and digital platforms are reliable, secure, and fit for purpose, supporting priorities and delivering better outcomes for staff and customers.

You will lead a team, manage projects, engage stakeholders, and translate technology capabilities into practical solutions that

Qualifications

• Significant experience in ICT leadership and service delivery.
• Proven ability to lead teams and manage competing priorities.
• Strong focus on customer and stakeholder engagement and delivering value.

Responsibilities

• Lead day-to-day ICT operations and service delivery to support organisational priorities.
• Provide leadership to the ICT team, set priorities and drive continuous improvement.
• Oversee business systems, infrastructure, cloud services, end-user technologies and digital platforms.
• Manage ICT projects and ensure alignment with priorities and governance.
• Provide strategic advice on technology opportunities, risks and investments while supporting cybersecurity and compliance.

Skills

ICT leadership

Service delivery

Stakeholder engagement

Cloud technologies

Cybersecurity

Education

Tertiary IT qualification

Job description

Westernport Region Water Corporation – Newhaven VIC

$93,804 - $120,062 a year

Full time, Permanent

3d ago , from Westernport Region Water Corporation

Work Type:Ongoing Full Time Pay Grade:Band 6

ICT Service Delivery Lead OCT 26

About the Corporation

Westernport Water leads through collaboration and innovation to deliver sustainable drinking water, recycled water, and wastewater services that improve the health and liveability of our community.

Weoffer our staff

• Flexible work options, including monthly RDOs and 9-day fortnights for full-time employees
• A range of provisions to support work/life balance including access to request purchased leave
• Unique opportunities for staff to develop capability and contribute to the strategic objectives of the organisation
• Innovative systems and processes for a safe and welcoming workplace,
• A highly regarded health and wellbeing program, including a health and wellbeing subsidy (eligibility criteria applies)
• Tailored workplace adjustments to help you perform at your best – whether during the recruitment process or in your role
• We foster a positive, culturally safe environment and an engaged workforce, aligned with our values of ‘Care, Courage and Commitment’

Accessibleonsite parking for our employees at all our sites including at our head office in Newhaven, Phillip Island Victoria.

About the role

ICT Service Delivery Lead – Ongoing, Full TimeBand 6 $93,804 - $120,062

Westernport Water is seeking a skilled and motivated Senior Advisor ICT to lead the delivery and ongoing improvement of the corporation’s technology capability. You’ll play a key role in ensuring our ICT services, infrastructure, business systems and digital platforms are reliable, secure and fit for purpose, while supporting organisational priorities and delivering better outcomes for our people and customers.

We’re looking for an experienced ICT professional who brings strong technical knowledge, project management capability and a genuine customer and stakeholder focus. You’ll build effective relationships across the business and with service providers, understand business needs, manage technology services and projects, and turn opportunities into practical technology solutions that make a real difference.

Key Responsibility Areas

• Lead day-to-day ICT operations and service delivery, ensuring technology services effectively support organisational priorities and operational requirements.
• Provide leadership and direction to the ICT team, setting priorities, supporting capability development, managing performance and promoting a customer-focused, collaborative and continuous improvement culture.
• Oversee business systems, infrastructure, cloud services, end-user technologies and digital platforms, working with stakeholders and service providers to improve technology capability, optimise existing systems and identify opportunities to leverage AI.
• Lead and coordinate high-level and business-as-usual ICT projects, including system improvements, technology upgrades, integrations and digital initiatives, ensuring alignment with organisational priorities.
• Manage ICT service providers and contracted technology services, ensuring effective governance, service performance, issue resolution and the secure, reliable and resilient delivery of ICT services.
• Contribute to ICT strategies, roadmaps, policies, standards and operational frameworks, providing advice on technology opportunities, risks and investment decisions while supporting cybersecurity, information protection and regulatory compliance.

Maintain ICT governance, documentation, asset management and reporting practices, contribute to planning, budgeting and risk management, and support employee training, technology capability development, continuous improvement and compliance with organisational policies, values and safety obligations.

Qualifications and Experience

• Relevant tertiary qualification in information technology, computer science, business systems or a related discipline, or equivalent demonstrated professional experience.
• Significant experience in ICT leadership and service delivery, including managing teams, competing priorities and the performance, availability, security and quality of technology services.
• Demonstrated experience assessing and optimising technology platforms, identifying opportunities for improvement and delivering solutions that enhance business capability, efficiency, service quality and user experience.
• Proven experience leading business-as-usual (BAU) and high-profile ICT projects, technology transformation and continuous improvement initiatives, including project governance, risk management and stakeholder engagement.
• Demonstrated expertise across contemporary ICT environments, including business systems, infrastructure, cybersecurity, cloud technologies, ICT governance and service management.
• Highly developed communication, analytical and problem-solving skills, with the ability to provide strategic advice, engage and influence stakeholders, resolve complex ICT issues and translate technology capabilities into practical business outcomes.

Key Selection Criteria

• Relevant tertiary qualification in information technology, computer science, business systems or a related discipline, or equivalent demonstrated equivalent professional experience.
• Demonstrated capacity to assess and optimise existing technology platforms, identify opportunities for improvement, and deliver solutions that enhance business capability, efficiency, service quality and user experience.
• Demonstrated ICT leadership and service delivery capability, with experience leading teams, setting priorities, managing competing demands and maintaining accountability for the performance, availability, security and quality of technology services.
• Demonstrated experience leading complex and high-profile ICT projects, technology transformation and continuous improvement initiatives, with strong capability in project governance, risk management, stakeholder engagement and delivery assurance.

Westernport Water is committed to building and maintaining a team of talented, enthusiastic people who foster a culture of inclusion and are as diverse as the community we serve. We celebrate and support differences in the workplace for the benefit of our employees and our community. We share a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it’s this contribution that makes for a great organisation and fulfilling career.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, members of the LGBTIQA+ community, and people from culturallydiverse backgrounds. We offer reasonable adjustments for applicants with disabilities.