Head of Performance & Optimisation

Service Stream; Brisbane; On-site; AUD 250,000 - 360,000; Full time

Benefits offered by this job

Discounts on services

Paid leave and flexible benefits

Culture and recognition program

Job summary

Service Stream is seeking a General Manager - Performance and Optimisation to lead performance initiatives across the Telecommunications division. The role reports to the Executive General Manager and is based at Melbourne, Chatswood or Fortitude Valley, with a focus on translating strategy into measurable outcomes.

You will partner with the Senior Leadership Team to identify underperformance, remove barriers and drive productivity, customer outcomes and financial performance through structured

Qualifications

• Tertiary qualifications in business, finance, operations, analytics or a related discipline.
• Significant experience in senior general management, operations and commercial leadership.
• Proven ability to translate strategy into measurable outcomes and performance improvements.
• Ability to lead cross-functional teams and influence senior stakeholders.

Responsibilities

• Drive strategic execution and delivery of the business strategy.
• Lead growth and performance initiatives with cross-functional partners.
• Oversee operational optimisation to improve efficiency and reduce costs.
• Develop reporting and insights to monitor KPIs and risks.
• Lead continuous improvement programs and governance reporting.
• Provide monthly updates to Senior Leadership and Executive Leadership.

Skills

Senior general management

Operations leadership

Performance improvement

Strategy execution

Commercial leadership

Education

Tertiary qualifications in business/finance/operations/analytics

Job description

Service Stream is seeking a General Manager - Performance and Optimisation to lead performance initiatives across the Telecommunications division. The role reports to the Executive General Manager and is based at Melbourne, Chatswood or Fortitude Valley, with a focus on translating strategy into measurable outcomes.

You will partner with the Senior Leadership Team to identify underperformance, remove barriers and drive productivity, customer outcomes and financial performance through structured