Strategic Fintech CSM — Advisor to CFOs & Executives

Techium Consulting Group; Sydney; On-site; AUD 130,000 - 160,000; Full time

Job summary

Techium Consulting Group is partnering with a leading Australian fintech scale-up to recruit a strategically minded Customer Success Manager. You will onboard high-value accounts and drive maximum platform adoption, serving CFOs and fintech executives as a trusted advisor.

You’ll guide customers from implementation through value realization, troubleshoot advanced workflows, and translate technical feedback to the R&D team to prioritise fixes and requests.

Qualifications

• 2+ years of experience as a Customer Success Manager or Technical Account Manager in SaaS/Fintech.
• Ability to navigate complex stakeholder landscapes and troubleshoot effectively.
• Strong relationship-building and problem-solving capabilities.

Responsibilities

• Drive Adoption from implementation to value realization.
• Provide strategic technical guidance and troubleshoot complex workflows.
• Bridge engineering feedback to prioritize bugs and feature requests.
• Identify expansion or upsell opportunities with clients.
• Advocacy and retention efforts to turn users into brand ambassadors.

Skills

CSM experience

SaaS/Fintech

Stakeholder management

Tools

CRM software

Job description

Techium Consulting Group is partnering with a leading Australian fintech scale-up to recruit a strategically minded Customer Success Manager. You will onboard high-value accounts and drive maximum platform adoption, serving CFOs and fintech executives as a trusted advisor.

You’ll guide customers from implementation through value realization, troubleshoot advanced workflows, and translate technical feedback to the R&D team to prioritise fixes and requests.