Customer Success Manager

Techium Consulting Group; Sydney; On-site; AUD 130,000 - 160,000; Full time

Job summary

Techium Consulting Group is partnering with a leading Australian fintech scale-up to recruit a strategically minded Customer Success Manager. You will onboard high-value accounts and drive maximum platform adoption, serving CFOs and fintech executives as a trusted advisor.

You’ll guide customers from implementation through value realization, troubleshoot advanced workflows, and translate technical feedback to the R&D team to prioritise fixes and requests.

Qualifications

• 2+ years of experience as a Customer Success Manager or Technical Account Manager in SaaS/Fintech.
• Ability to navigate complex stakeholder landscapes and troubleshoot effectively.
• Strong relationship-building and problem-solving capabilities.

Responsibilities

• Drive Adoption from implementation to value realization.
• Provide strategic technical guidance and troubleshoot complex workflows.
• Bridge engineering feedback to prioritize bugs and feature requests.
• Identify expansion or upsell opportunities with clients.
• Advocacy and retention efforts to turn users into brand ambassadors.

Skills

CSM experience

SaaS/Fintech

Stakeholder management

Tools

CRM software

Job description

Do you want to have direct access to founders and executives? Skipping all the red tape and focusing on executing the client initiatives you’ve poured your heart and soul into? This opportunity is made for you. We’ve partnered exclusively with an Australian fintech scale-up that is entering a massive growth phase.

Over the last few years, they’ve invested a tonne of capital and engineering firepower into the platform and they’re looking to add a strategic, technically-minded Customer Success Manager to take the reins, onboard these high-value accounts, and ensure they are maximising the platform's potential.

On offer:

$130-160k + Super + $160-190k OTE Uncapped

The Mission:

This isn't just an "account management" role where you send renewal emails. You will be a trusted advisor and the ultimate product champion for CFOs, operations leaders, and fintech executives.

You’ll be responsible for:

• Driving Adoption: Guiding new clients from implementation to that "lightbulb" moment where they realise the platform’s full value.
• Technical Problem Solving: Serving as the first line of strategic technical support, troubleshooting complex workflows, addressing platform queries, and ensuring client operations run flawlessly.
• The Engineering Bridge: Translating tricky technical issues into actionable feedback for the R&D team, ensuring critical bugs or feature requests are prioritised and resolved fast.
• Strategic Growth: Partnering with clients to understand their business goals and identifying expansion or upsell opportunities that make sense for them.
• Advocacy & Retention: Turning users into raving fans who want to speak at our webinars and industry events.

Why this role?

• A Product That Delivers: While you'll handle technical queries, you won't be managing endless fires caused by broken tech. The product actually does what the sales team promised.
• Zero Bureaucracy: Have an idea to improve the onboarding journey or streamline the support pipeline? You have the autonomy to build it, test it, and launch it.
• High Visibility: You’ll be working alongside the founders and product heads, directly influencing both the product roadmap and the company’s Net Revenue Retention (NRR).

Who are you?

• You’re a relationship builder who isn't afraid to get under the hood of a complex software product.
• You likely have 2+ years of experience as a CSM, Technical Account Manager in high-level SaaS/Fintech.
• You know how to navigate complex stakeholder landscapes, you're a natural troubleshooter, and you get a genuine buzz out of solving problems and watching your clients succeed.