Strategic Facilities Account Manager — Grow Client Partnerships

Modus Projects; Victoria; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Birthday leave

Career development

Collaborative culture

Job summary

Modus Projects is seeking an experienced Account Manager to own a diverse client portfolio across Australia. You will build long-term partnerships, manage contracts and budgets, and collaborate with our Operations team to deliver premier facility maintenance services.

This role offers autonomy, measurable impact, and opportunities for career development within a growing national business. If you excel at problem-solving, relationship management, and data-driven decisions, this could be your next

Qualifications

• 4+ years' experience in Facilities Management or a similar service-based industry.
• Proven experience managing client portfolios, contracts, budgets and service delivery.
• Strong commercial acumen to interpret operational and financial data.
• Excellent communication and relationship management with clients, contractors and stakeholders.
• Exceptional organisational and time management skills.
• Proactive, solutions-focused approach and continuous improvement mindset.
• Proficient in Excel and PowerPoint; experience with facilities management systems.

Responsibilities

• Build trusted relationships with clients and become their strategic partner.
• Manage contracts, renewals, budgets and account performance.
• Coordinate preventative and reactive maintenance programs across multiple sites.
• Monitor KPIs, SLAs and financial performance to identify risks and opportunities.
• Collaborate with internal teams to deliver exceptional customer outcomes.
• Support new client onboarding and identify opportunities to improve service delivery.

Skills

Facilities management experience

Client portfolio management

Contract & budget management

Commercial acumen

Communication skills

Organization & time management

Problem-solving

Microsoft Office (Excel & PowerPoint)

Collaboration

Tools

FM systems

Job description

Modus Projects is seeking an experienced Account Manager to own a diverse client portfolio across Australia. You will build long-term partnerships, manage contracts and budgets, and collaborate with our Operations team to deliver premier facility maintenance services.

This role offers autonomy, measurable impact, and opportunities for career development within a growing national business. If you excel at problem-solving, relationship management, and data-driven decisions, this could be your next