Strategic Enterprise Process Transformation Lead

BaptistCare NSW/ACT - Aged Care; The Hills Shire Council; On-site; AUD 150,000 - 190,000; Full time

Job summary

BaptistCare NSW/ACT - Aged Care is seeking a Business Process Re-Engineering Lead based in Norwest NSW. The role leads enterprise-wide process redesign, shaping a unified operating model and driving sustainable improvements across a national care organisation.

Reporting to the General Manager, Transformation Management Office, you will establish a capability to simplify workflows, reduce duplication and enhance customer and employee experiences at scale.

Qualifications

• Significant experience leading large-scale business process redesign and operating model transformation.
• Demonstrated ability to influence senior stakeholders and drive outcomes across complex organisations.
• Experience facilitating workshops and delivering practical process-improvement solutions.

Responsibilities

• Establish and lead enterprise process re-engineering framework, governance and standards.
• Drive redesign and continuous improvement across major transformation programs.
• Develop and manage a prioritised pipeline of improvement opportunities aligned to goals.
• Facilitate workshops, process mapping, future-state design and transformation initiatives.
• Partner with executives and leaders to optimise workflows and service delivery.
• Identify opportunities for automation, AI and analytics to improve efficiency.

Skills

Process improvement

Transformation leadership

Stakeholder engagement

Workshop facilitation

Change management

Education

Tertiary qualification in Business/Transformation

Job description

BaptistCare NSW/ACT - Aged Care is seeking a Business Process Re-Engineering Lead based in Norwest NSW. The role leads enterprise-wide process redesign, shaping a unified operating model and driving sustainable improvements across a national care organisation.

Reporting to the General Manager, Transformation Management Office, you will establish a capability to simplify workflows, reduce duplication and enhance customer and employee experiences at scale.