Business Process Re-Engineering Lead

BaptistCare NSW/ACT - Aged Care; The Hills Shire Council; On-site; AUD 150,000 - 190,000; Full time

Job summary

BaptistCare NSW/ACT - Aged Care is seeking a Business Process Re-Engineering Lead based in Norwest NSW. The role leads enterprise-wide process redesign, shaping a unified operating model and driving sustainable improvements across a national care organisation.

Reporting to the General Manager, Transformation Management Office, you will establish a capability to simplify workflows, reduce duplication and enhance customer and employee experiences at scale.

Qualifications

• Significant experience leading large-scale business process redesign and operating model transformation.
• Demonstrated ability to influence senior stakeholders and drive outcomes across complex organisations.
• Experience facilitating workshops and delivering practical process-improvement solutions.

Responsibilities

• Establish and lead enterprise process re-engineering framework, governance and standards.
• Drive redesign and continuous improvement across major transformation programs.
• Develop and manage a prioritised pipeline of improvement opportunities aligned to goals.
• Facilitate workshops, process mapping, future-state design and transformation initiatives.
• Partner with executives and leaders to optimise workflows and service delivery.
• Identify opportunities for automation, AI and analytics to improve efficiency.

Skills

Process improvement

Transformation leadership

Stakeholder engagement

Workshop facilitation

Change management

Education

Tertiary qualification in Business/Transformation

Job description

BaptistCare NSW/ACT - Aged Care – Norwest NSW

Full time, Contract

1d ago , from BaptistCare NSW/ACT - Aged Care

• 2 years Max-term (Full-time) Position | Based in Norwest NSW
• Lead enterprise-wide process transformation across a newly unified national organisation
• Drive operational excellence, innovation and sustainable business improvement
• Shape the future operating model of one of Australia's largest care providers

Why You'll Love This Role

As our Business Process Re-Engineering Lead, you'll play a critical role in shaping how BaptistCare operates into the future. Reporting to the General Manager, Transformation Management Office, you'll establish and lead an enterprise-wide process re-engineering capability that simplifies workflows, reduces duplication, improves accountability, and enhances both employee and customer experiences.

This is a unique opportunity to influence transformational change at scale, working closely with executives, senior leaders, and project teams to redesign the way we work across aged care, community services, housing and corporate functions.

This role offers the opportunity to:

• Lead impactful transformation initiatives with national reach.
• Influence how work is delivered across a complex and purpose-driven organisation.
• Collaborate with passionate leaders committed to innovation and continuous improvement.
• Make a meaningful difference in the lives of the people and communities we support

What You'll Do

• Establish and lead BaptistCare's enterprise process re-engineering framework, methodology, governance and standards.
• Drive process redesign and continuous improvement initiatives across major transformation programs and strategic priorities.
• Develop and manage a prioritised pipeline of process improvement opportunities aligned to organisational goals.
• Facilitate discovery workshops, process mapping, future-state design and transformation initiatives.
• Partner with executives, operational leaders and project teams to optimise workflows, operating models and service delivery.
• Identify opportunities for automation, digital enablement, AI and analytics to improve efficiency and user experience.
• Lead benefits realisation activities and ensure improvements transition successfully into business-as-usual operations.
• Establish and grow a Process Re-Engineering Community of Practice across the organisation.
• Coach leaders, project teams and subject matter experts in process improvement disciplines and best practices.
• Provide strategic advice and recommendations through transformation governance forums.

What You'll Bring

• Relevant tertiary qualification in Business, Transformation, Operations, Technology, Management or a related discipline.
• Demonstrated experience leading large-scale business process redesign, operating model transformation, merger integration or enterprise-wide improvement programs.
• Significant experience influencing senior stakeholders and driving outcomes across complex, matrixed organisations.
• Strong capability in process improvement, business transformation and organisational change.
• Experience facilitating workshops, solving complex business problems and delivering practical solutions.
• Excellent communication, stakeholder engagement and relationship management skills.
• Ability to balance strategic thinking with hands‑on delivery.

Highly Regarded

• Lean Six Sigma, Business Process Management, Service Design, Change Management or Project Management qualifications.
• Experience leveraging AI, automation, analytics or digital technologies to improve business performance.
• Experience establishing enterprise frameworks, methodologies or capability uplift programs.
• Consulting, transformation or enterprise improvement experience within large, complex organisations.

About Us

We are proud to be part of a newly merged care organisation that is known nationally as BaptistCare. As a ‘for purpose’, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together BaptistCare (NSW, ACT and WA) with Baptcare (VIC, TAS, SA) and Baptist Care SA employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose.

From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, NDIS worker screening check and a pre-employment medical.

BaptistCare – Transforming lives by expressing the love of Christ.*