Strategic Customer Success Manager – Open Data Solutions

Experian; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Novated Leasing & Salary Packaging

Great compensation package and bonus /

Core benefits including Experian share

Flexible work environment, hybrid

Flexible time off including volunteer

17 weeks of Paid Parental Leave

Job summary

Open Data Solutions is one of the fastest growing parts of Experian's A/NZ business, with strong momentum across our Open Banking and Transaction Enrichment and Categorisation solutions. We are seeking an experienced Customer Success Manager to manage and deepen relationships with our most important Strategic Accounts and ensure they achieve maximum value from our solutions.

You will be the post-sale owner of the customer success relationship.

Qualifications

• 5+ years' experience in Customer Success, Strategic Account Management, Product, Solutions Consulting or another senior client-facing role.
• Proven experience building and maintaining relationships with enterprise clients and senior stakeholders.
• Experience independently leading strategic client conversations, workshops, business reviews or success planning discussions.
• Strong understanding of financial services, digital banking, data, SaaS or enterprise technology solutions.
• Experience with transaction data, Open Banking, Consumer Data Right or merchant data advantageous.

Responsibilities

• Relationship management: Build and maintain trusted, long-term relationships across Strategic Accounts, developing broad stakeholder networks and a deep understanding of each client's strategy, priorities and challenges.
• Strategic success planning: Develop and maintain tailored success plans aligned to client goals, agreed business outcomes, adoption priorities and measures of value.
• Adoption and value realisation: Develop deep knowledge of the Open Data Solutions portfolio and help clients expand adoption, use cases and value from Open Banking and Transaction Enrichment and Categorisation solutions.
• Business reviews and executive communication: Contribute to Quarterly Business Reviews and maintain a purposeful engagement cadence, bringing together adoption, value delivered, success metrics, product developments, client priorities and future opportunities.
• Growth partnership: Identify expansion signals and new client problems, lead early discovery conversations, and partner with Strategic Account Directors to progress opportunities while they retain commercial ownership.
• Client health, risk and renewals: Monitor client health and adoption, identify potential churn or delivery risks early, coordinate mitigation actions, and help build the value story ahead of renewal events.

Skills

Relationship-building

Stakeholder management

Communication

Strategic thinking

Commercial acumen

Data understanding

Collaboration across teams

Project management

Job description

Open Data Solutions is one of the fastest growing parts of Experian's A/NZ business, with strong momentum across our Open Banking and Transaction Enrichment and Categorisation solutions. We are seeking an experienced Customer Success Manager to manage and deepen relationships with our most important Strategic Accounts and ensure they achieve maximum value from our solutions.

You will be the post-sale owner of the customer success relationship.