Strategic Customer Success Manager - Enterprise Finance

Megaport; Perth; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid setup from Perth office

Gym membership

Mobile plan

Home office equipment allowance

Birthday leave

Extended leave

ESG initiatives

Professional development support

Social events

Town Halls & Kickoffs

Job summary

Prophix is seeking a Customer Success Manager in Australia to own a strategic portfolio of mid‑market and enterprise accounts, serving as a trusted advisor to finance leaders and unlocking the platform’s value. You will collaborate with Sales, Professional Services, Product, and Finance teams to drive adoption and measurable outcomes.

You’ll lead executive reviews, tailor success plans, and manage renewals to protect and grow ARR.

Qualifications

• 5+ years in Customer Success, Account Management or related role
• Proven ability to lead executive conversations with CFOs and senior stakeholders
• Strong analytical skills to translate data into actions
• High autonomy with complex, high‑volume book of business
• Excellent communication and presentation skills for executive audiences
• Comfort with AI tools to support research, drafting, and data review
• Collaborative mindset across all levels of an organization
• Ability to learn new tools and adapt to evolving workflows
• Curiosity and drive to continuously improve
• Must have right to work in Australia without sponsorship

Responsibilities

• Own a portfolio of strategic accounts end‑to‑end, primary contact for finance leaders
• Build tailored success plans to drive adoption, value realization and customer maturity
• Lead full renewal cycle with risk identification and commercial conversations
• Partner cross‑functionally to resolve escalations and surface expansion opportunities
• Identify growth opportunities and collaborate with Customer Sales
• Act as voice of the customer to shape Product, Marketing and leadership decisions
• Gather customer intelligence to support forecasting and CS strategy

Skills

Executive relationships

SaaS knowledge

Account management

Data interpretation

Renewals management

Cross‑functional collaboration

Communication

AI tool awareness

Adaptability

Problem solving

Tools

CRM software

Data analytics tools

Job description

Prophix is seeking a Customer Success Manager in Australia to own a strategic portfolio of mid‑market and enterprise accounts, serving as a trusted advisor to finance leaders and unlocking the platform’s value. You will collaborate with Sales, Professional Services, Product, and Finance teams to drive adoption and measurable outcomes.

You’ll lead executive reviews, tailor success plans, and manage renewals to protect and grow ARR.