Strategic Customer Success Lead — AU & NZ Higher Ed

Acuity Insights; Brisbane; A distancia; AUD 115.000 - 126.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first work

Retention bonus

Professional development budget

Flexible time off

Private health insurance

Co-working space stipend

Descripción de la vacante

Acuity Insights is seeking a Customer Success professional to own and grow a portfolio of university partners across Australia and New Zealand. You’ll build trusted relationships from frontline contacts to senior leaders, helping partners realise value from Acuity’s products, data, and insights.

You’ll also extend your impact by strengthening the regional presence and guiding cross‑functional collaboration.

Formación

• Several years in Customer Success, Account Management, or similar roles owning complex, long-term relationships.
• Ability to own health and commercial success of a portfolio, including adoption, retention, and renewals.
• Knowledge of the Australian higher education landscape and its decision-making processes.

Responsabilidades

• Own a portfolio of university partners across Australia and New Zealand, building trusted relationships from day-to-day contacts to senior decision-makers.
• Help partners derive meaningful value from Acuity products and insights, guiding conversations and roadmaps.
• Identify risks early, navigate challenges, and coordinate cross-functional teams to support customers.

Descripción del empleo

Acuity Insights is seeking a Customer Success professional to own and grow a portfolio of university partners across Australia and New Zealand. You’ll build trusted relationships from frontline contacts to senior leaders, helping partners realise value from Acuity’s products, data, and insights.

You’ll also extend your impact by strengthening the regional presence and guiding cross‑functional collaboration.