Strategic CS Ops Program Manager

Cubic Corporation; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

Cubic Corporation is seeking a Senior Program Manager in Customer Success Operations to own complex operational programs and drive cross-functional alignment across Global Tech Ops, Financial Services, Data Analytics, and Business Operations.

The role emphasizes designing better processes, elevating reporting quality, and delivering measurable outcomes with autonomy and leadership support.

Qualifications

• Bachelor’s degree or equivalent in a related discipline.
• 10+ years in program management within matrixed organizations (preferred).
• Strong ability to design processes, governance, and reporting standards.

Responsibilities

• Lead end-to-end, cross-functional programs with autonomy and strategic impact.
• Define scope, objectives, risks, and milestones; drive timely delivery.
• Develop and maintain governance, reporting, and insights for leadership.
• Collaborate with Global Tech Ops, Data Analytics, and Business Operations.

Skills

Program management

Cross-functional leadership

Stakeholder communication

Process improvement

Education

Bachelor’s degree in Business, IT, or related

Tools

Excel/Sheets

PowerPoint

MS Project / Jira

Job description

Cubic Corporation is seeking a Senior Program Manager in Customer Success Operations to own complex operational programs and drive cross-functional alignment across Global Tech Ops, Financial Services, Data Analytics, and Business Operations.

The role emphasizes designing better processes, elevating reporting quality, and delivering measurable outcomes with autonomy and leadership support.