Senior Customer Success Operations Program Manager

Cubic Transportation Systems; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Cubic Transportation Systems in Sydney is seeking a Senior Program Manager for Customer Success Operations to lead complex programs, shape governance, and deliver measurable outcomes across Global Tech Ops, Financial Services, Data Analytics, and Business Operations.

The role emphasizes building scalable processes, driving reporting quality, and partnering with senior stakeholders to ensure alignment and adoption of standards across the CS organization.

Qualifications

• 10+ years' experience in program management, operations, or service delivery roles.
• Ability to independently manage complex, cross-functional programs with measurable outcomes.
• Experience designing operational processes, governance frameworks, and reporting standards at scale.
• Strong knowledge of ITIL practices or structured service delivery.

Responsibilities

• Own end-to-end execution of a portfolio of complex operational programs.
• Lead cross-functional programs across regions, maintaining priorities.
• Design and improve core processes, playbooks, SOPs, and governance frameworks for assigned program areas.
• Produce high-quality operational reporting and MOR materials.
• Develop onboarding materials and learning paths for CS roles.
• Provide informal guidance to Program Managers and help team members develop their skills.

Skills

Program management

Cross-functional

Communication

ITIL knowledge

Data reporting

Stakeholder mgmt

Education

Bachelor's degree

Tools

Excel/Sheets

PowerPoint

CRM (MSD CRM)

ServiceNow

BI tools

Job description

Cubic Transportation Systems in Sydney is seeking a Senior Program Manager for Customer Success Operations to lead complex programs, shape governance, and deliver measurable outcomes across Global Tech Ops, Financial Services, Data Analytics, and Business Operations.

The role emphasizes building scalable processes, driving reporting quality, and partnering with senior stakeholders to ensure alignment and adoption of standards across the CS organization.