Event Operations & Logistics Lead

Flight Centre Travel Group; Brisbane; On-site; AUD 90,000 - 135,000; Full time

Benefits offered by this job

Great Place To Work

Learning & Development

LinkedIn Learning access

Staff Discounts

Travel Discounts

Career progression

Health insurance discounts

Employee Assistance Program

Job summary

Flight Centre Travel Group Australia is seeking an experienced Event Operations and Project Manager to deliver end-to-end events across a growing portfolio. You will manage logistics, budgets, on-site delivery, vendors, and stakeholder engagement to create memorable experiences that drive member satisfaction and commercial growth.

The role requires strong organisational skills, travel-industry knowledge, and the ability to lead cross-functional teams in a fast-paced environment.

Qualifications

• Minimum 5 years' experience in event management, travel, tourism, or membership organisations.
• Demonstrated experience managing multiple concurrent events from planning through to post-event evaluation.
• Proven experience in vendor negotiation and supplier relationship management.
• Strong commercial acumen with hands-on budget management and financial reporting experience.
• Proficiency in event management software, EA platforms, and Microsoft Office Suite.
• Excellent communication, collaboration, stakeholder management, and relationship-building skills.
• Advanced organisational, problem-solving, time management, and negotiation capabilities.
• Valid driver's licence and willingness to travel domestically and occasionally internationally.
• Experience within the travel, tourism, or retail sectors (desirable).
• Knowledge of digital and hybrid event technologies (desirable).
• Familiarity with EDM platforms and marketing automation tools (desirable).
• Formal qualifications in Event Management, Marketing, Business, or a related discipline (desirable).

Responsibilities

• Manage end-to-end logistics, timelines, and on-site operations for multiple concurrent events.
• Source, negotiate with, and manage relationships with venues, caterers, AV providers, and event suppliers.
• Coordinate event setup, run-of-show execution, and bump-out activities to ensure seamless delivery.
• Oversee registration platforms, attendee communications, and event-day coordination.
• Track event budgets, reconcile expenses, and support financial reporting activities.
• Ensure compliance with safety, legal, insurance, and risk management requirements while maintaining contingency plans.
• Build and maintain strong relationships with members, partners, clients, contractors, and stakeholders.
• Support the rollout of satellite and regional events to increase member engagement and touchpoints.
• Develop and deliver premium member experiences, workshops, and exclusive opportunities that support revenue growth.
• Collect and analyse event performance data, including attendance, engagement, revenue, and NPS metrics.
• Manage post-event surveys, debriefs, ROI reporting, and continuous improvement initiatives.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

Event management

Vendor negotiation

Budget management

Stakeholder management

Communication

Team collaboration

Education

Event Management degree

Tools

Event management software

EA platforms

Microsoft Office

Job description

Flight Centre Travel Group Australia is seeking an experienced Event Operations and Project Manager to deliver end-to-end events across a growing portfolio. You will manage logistics, budgets, on-site delivery, vendors, and stakeholder engagement to create memorable experiences that drive member satisfaction and commercial growth.

The role requires strong organisational skills, travel-industry knowledge, and the ability to lead cross-functional teams in a fast-paced environment.