Strategic Client Engagement & Growth Lead

Liberty Specialty Markets; Sydney; On-site; AUD 110,000 - 170,000; Full time

Job summary

Liberty Specialty Markets seeks an experienced Client Engagement Manager in Sydney, NSW to lead strategic client relationships and advocate for client priorities. The role involves coordinating across underwriting, claims, risk engineering, operations and leadership to deliver integrated client experiences.

You will build relationship maps, account plans and servicing frameworks, drive client discussions and governance, and identify opportunities for broader Liberty product engagement and

Responsibilities

• Build and maintain trusted relationships with designated key clients, brokers and internal stakeholders.
• Act as a client advocate within Liberty, ensuring client priorities, feedback and concerns are understood and appropriately addressed.
• Coordinate engagement across underwriting, claims, risk engineering, operations, product and leadership teams.
• Develop and maintain relationship maps, stakeholder engagement plans, account plans and servicing frameworks.
• Facilitate account planning meetings, strategic reviews, client discussions and relationship governance activities.
• Track actions, commitments, engagement activity and outcomes, ensuring stakeholders remain aligned and accountable.
• Support client retention and growth initiatives by identifying opportunities for broader Liberty product engagement and improved client experience.
• Coordinate executive engagement, client events, workshops, forums and thought‑leadership activities.
• Prepare client intelligence, executive briefings, account packs, presentations and management reporting.
• Support strategic client and APAC engagement opportunities, including multinational relationship activity where appropriate.

Job description

Liberty Specialty Markets seeks an experienced Client Engagement Manager in Sydney, NSW to lead strategic client relationships and advocate for client priorities. The role involves coordinating across underwriting, claims, risk engineering, operations and leadership to deliver integrated client experiences.

You will build relationship maps, account plans and servicing frameworks, drive client discussions and governance, and identify opportunities for broader Liberty product engagement and