Client Engagement Manager

Liberty Specialty Markets; Australia; On-site; AUD 120,000 - 170,000; Full time

Job summary

Liberty Specialty Markets seeks a Client Engagement Manager in Australia to support the execution of the Key Client Strategy and strengthen relationships with key clients and brokers. You will coordinate engagement across underwriting, claims, risk engineering, operations, product and leadership teams to drive retention and growth.

You will apply your insurance knowledge and established relationship-management capability in a strategic, market-facing role, taking ownership and delivering

Qualifications

• Strong knowledge of insurance products, claims, underwriting or related disciplines.
• Ability to build trusted relationships with clients, brokers and internal stakeholders.
• Proven experience in market-facing roles and managing complex stakeholder relationships.

Responsibilities

• Build and maintain trusted relationships with designated key clients, brokers and internal stakeholders.
• Coordinate engagement across underwriting, claims, risk engineering, operations, product and leadership teams.
• Develop and maintain relationship maps, stakeholder engagement plans, account plans and servicing frameworks.
• Facilitate account planning meetings, strategic reviews, client discussions and governance activities.

Skills

Relationship management

Client engagement

Stakeholder management

Communication

Strategic thinking

Presentation skills

Autonomy

Attention to detail

Job description

Key responsibilities

As Client Engagement Manager, you will use your Liberty experience, insurance knowledge and relationship skills to support the execution of Liberty Australia’s Key Client Strategy. You will help strengthen relationships, coordinate a consistent client experience and connect the right people across Liberty to support retention and growth. Duties will include but not be limited to:

• Build and maintain trusted relationships with designated key clients, brokers and internal stakeholders.
• Act as a client advocate within Liberty, ensuring client priorities, feedback and concerns are understood and appropriately addressed.
• Coordinate engagement across underwriting, claims, risk engineering, operations, product and leadership teams.
• Develop and maintain relationship maps, stakeholder engagement plans, account plans and servicing frameworks.
• Facilitate account planning meetings, strategic reviews, client discussions and relationship governance activities.
• Track actions, commitments, engagement activity and outcomes, ensuring stakeholders remain aligned and accountable.
• Support client retention and growth initiatives by identifying opportunities for broader Liberty product engagement and improved client experience.
• Coordinate executive engagement, client events, workshops, forums and thought-leadership activities.
• Prepare client intelligence, executive briefings, account packs, presentations and management reporting.
• Support strategic client and APAC engagement opportunities, including multinational relationship activity where appropriate.

About you

You will be an experienced insurance professional, such as an underwriter or claims specialist, who is ready to apply your technical knowledge and established relationship-management capability in a strategic, market-facing role. You will have demonstrated the judgement, maturity and autonomy required to manage complex stakeholder relationships, coordinate activity across multiple Liberty functions and represent client priorities effectively.

Previous Distribution experience is not essential. We are looking for someone who can bring strong relationship management, market-facing capability, a self-starting approach and a genuine interest in understanding and advocating for clients. You will be expected to take ownership, exercise sound judgement and deliver outcomes with a high degree of independence.

You will bring:

• Strong knowledge of insurance products, claims, underwriting or related disciplines.
• Demonstrated experience and accountability at a mid-to-senior professional level.
• A proven ability to build trusted relationships, influence a range of stakeholders and coordinate outcomes across teams.
• Experience managing complex stakeholder relationships and navigating competing priorities.
• A client-focused approach, with the confidence to understand priorities, advocate for outcomes and coordinate effective responses.
• Sound judgement and the maturity to operate autonomously in client- and market-facing situations.
• Strong communication and presentation skills, including the ability to engage confidently with clients, brokers, colleagues and senior leaders.
• Highly developed interpersonal and emotional intelligence skills.
• Strong organisation, planning and coordination capability, with close attention to detail.
• Commercial, financial and market awareness, together with the ability to identify relationship and growth opportunities.
• Strategic thinking and analytical capability, including the ability to draw insights from relationship and client information.
• Confidence working collaboratively across teams, taking initiative and delivering in a changing environment.
• A commitment to Liberty’s values, continuous improvement and your own ongoing development.

What’s Next?

Does this role sound like you or do you know someone great? If so, then we would love to hear from you.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements and timelines. For country-specific details, please consult your loc