Client Engagement Manager

Liberty Specialty Markets; Sydney; On-site; AUD 110,000 - 170,000; Full time

Job summary

Liberty Specialty Markets seeks an experienced Client Engagement Manager in Sydney, NSW to lead strategic client relationships and advocate for client priorities. The role involves coordinating across underwriting, claims, risk engineering, operations and leadership to deliver integrated client experiences.

You will build relationship maps, account plans and servicing frameworks, drive client discussions and governance, and identify opportunities for broader Liberty product engagement and

Responsibilities

• Build and maintain trusted relationships with designated key clients, brokers and internal stakeholders.
• Act as a client advocate within Liberty, ensuring client priorities, feedback and concerns are understood and appropriately addressed.
• Coordinate engagement across underwriting, claims, risk engineering, operations, product and leadership teams.
• Develop and maintain relationship maps, stakeholder engagement plans, account plans and servicing frameworks.
• Facilitate account planning meetings, strategic reviews, client discussions and relationship governance activities.
• Track actions, commitments, engagement activity and outcomes, ensuring stakeholders remain aligned and accountable.
• Support client retention and growth initiatives by identifying opportunities for broader Liberty product engagement and improved client experience.
• Coordinate executive engagement, client events, workshops, forums and thought‑leadership activities.
• Prepare client intelligence, executive briefings, account packs, presentations and management reporting.
• Support strategic client and APAC engagement opportunities, including multinational relationship activity where appropriate.

Job description

Client Engagement Manager Liberty Specialty Markets Sydney, NSW, AU

Job Description

Key responsibilities

• Build and maintain trusted relationships with designated key clients, brokers and internal stakeholders.
• Act as a client advocate within Liberty, ensuring client priorities, feedback and concerns are understood and appropriately addressed.
• Coordinate engagement across underwriting, claims, risk engineering, operations, product and leadership teams.
• Develop and maintain relationship maps, stakeholder engagement plans, account plans and servicing frameworks.
• Facilitate account planning meetings, strategic reviews, client discussions and relationship governance activities.
• Track actions, commitments, engagement activity and outcomes, ensuring stakeholders remain aligned and accountable.
• Support client retention and growth initiatives by identifying opportunities for broader Liberty product engagement and improved client experience.
• Coordinate executive engagement, client events, workshops, forums and thought‑leadership activities.
• Prepare client intelligence, executive briefings, account packs, presentations and management reporting.
• Support strategic client and APAC engagement opportunities, including multinational relationship activity where appropriate.

About you

You will be an experienced insurance professional, such as an underwriter or claims specialist, who is ready to apply your technical knowledge and established relationship‑management capability in a strategic, market‑facing role. You will have demonstrated the judgement, maturity and autonomy required to manage complex stakeholder relationships, coordinate activity across multiple Liberty functions and represent client priorities effectively.

Previous Distribution experience is not essential. We are looking for someone who can bring strong relationship management, market‑facing capability, a self‑starting approach and a genuine interest in understanding and advocating for clients. You will be expected to take ownership, exercise sound judgement and deliver outcomes with a high degree of independence.

You will bring:

• Strong knowledge of insurance products, claims, underwriting or related disciplines.
• Demonstrated experience and accountability at a mid‑to‑senior professional level.
• A proven ability to build trusted relationships, influence a range of stakeholders and coordinate outcomes across teams.
• Experience managing complex stakeholder relationships and navigating competing priorities.
• A client‑focused approach, with the confidence to understand priorities, advocate for outcomes and coordinate effective responses.
• Sound judgement and the maturity to operate autonomously in client‑ and market‑facing situations.
• Strong communication and presentation skills, including the ability to engage confidently with clients, brokers, colleagues and senior leaders.
• Highly developed interpersonal and emotional intelligence skills.
• Strong organisation, planning and coordination capability, with close attention to detail.
• Commercial, financial and market awareness, together with the ability to identify relationship and growth opportunities.
• Strategic thinking and analytical capability, including the ability to draw insights from relationship and client information.
• Confidence working collaboratively across teams, taking initiative and delivering in a changing environment.
• A commitment to Liberty's values, continuous improvement and your own ongoing development.