Strategic Client Director, Consumer Marketing

Edelman; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Edelman in Sydney seeks a Client Director - Consumer Marketing to lead senior client relationships and drive growth across a major consumer portfolio. You will guide strategic counsel, manage complex accounts and mobilise cross-disciplinary Edelman teams to deliver integrated campaigns that resonate with Australian audiences.

You will coach and develop senior client leaders, uphold commercial discipline, and partner with strategy, creative and specialist teams to ensure high-quality work and

Qualifications

• Approximately 10+ years of relevant experience in consumer communications, PR, integrated marketing, advertising or related fields, ideally including significant agency experience.
• Significant experience working with leading consumer brands and a strong understanding of consumer marketing and brand communications.
• Proven experience leading large and complex client relationships and providing strategic counsel to CMOs, CCOs, Marketing Directors and other senior stakeholders.
• Demonstrated success in retaining and organically growing client relationships.
• Experience leading integrated campaigns and multidisciplinary teams across earned, social, influencer, creative, experiential, digital and paid channels.
• Strong commercial acumen, including experience managing scopes, budgets, staffing, forecasting and profitability.
• Proven people leadership experience, including coaching and developing teams and emerging leaders.
• Strong strategic thinking, problem-solving, communication, presentation and negotiation skills.
• High emotional intelligence, sound judgement and the ability to navigate complex client and team situations.
• Strong understanding of the Australian consumer, media and marketing landscape, with an interest in culture and emerging trends.

Responsibilities

• Lead as Client Partner across a portfolio of significant consumer clients and/or a large integrated client.
• Build trusted relationships with CMOs, CCOs, Marketing Directors and other senior client stakeholders.
• Develop a deep understanding of clients' businesses, brands and audiences to provide proactive strategic counsel.
• Take responsibility for the overall health of key client relationships, including client satisfaction, retention, growth, quality of work and commercial performance.
• Provide channel-neutral counsel and mobilise integrated onE Edelman teams around client needs.
• Ensure consistently high-quality strategic, creative and executional delivery within agreed scopes, budgets and timeframes.
• Bring the best of Edelman's capabilities, specialists, IP and products to clients where they add value.
• Bring a strong understanding of consumer brands, audiences and culture to client counsel and campaign development.
• Champion an earned-first approach and help develop work that earns attention, participation and conversation.
• Understand how earned, social, influencer, creative, experiential, digital and paid channels work together to achieve client objectives.
• Partner with strategy, creative and specialist teams to ensure strong briefs, meaningful insights and effective ideas.
• Maintain a strong understanding of changes in consumer behaviour, culture, media and the broader marketing landscape.
• Take commercial responsibility for a portfolio of clients and/or a large integrated client.
• Maintain oversight of revenue, profitability, staffing, scopes and forecasts and ensure accounts are appropriately resourced.
• Ensure strong scope management and proactively address overservicing, scope creep and other commercial risks.
• Take responsibility for organic growth across the client portfolio, identifying opportunities to deepen and expand existing relationships.
• Understand clients' broader business and marketing priorities and proactively introduce relevant Edelman capabilities and solutions.
• Contribute to new business opportunities and pitches where relevant and support agreed annual growth targets.
• Be a visible and trusted senior leader within the Consumer Marketing team.
• Lead by example, setting a high standard for client leadership, collaboration, commercial accountability and quality.
• Coach and develop team members and emerging senior client leaders.
• Empower teams to take greater ownership of client relationships, strategic thinking and commercial performance.
• Identify and support the development and retention of strong talent.
• Foster a collaborative, inclusive and high-performing team environment.
• Role-model Edelman's leadership values and behaviours.
• Maintain strong relationships across the consumer marketing, communications, media and creative industries.
• Stay connected to developments across brands, culture, media and consumer behaviour.
• Build strong relationships across Edelman's global Consumer Marketing and specialist networks.
• Contribute to internal training, industry opportunities and broader agency initiatives where relevant.

Skills

Client leadership

Agency experience

Brand communications

Strategic counsel

Retention & growth

Multichannel campaigns

Commercial acumen

People leadership

Strategic thinking

Emotional intelligence

Australian market

Job description

Edelman in Sydney seeks a Client Director - Consumer Marketing to lead senior client relationships and drive growth across a major consumer portfolio. You will guide strategic counsel, manage complex accounts and mobilise cross-disciplinary Edelman teams to deliver integrated campaigns that resonate with Australian audiences.

You will coach and develop senior client leaders, uphold commercial discipline, and partner with strategy, creative and specialist teams to ensure high-quality work and