Strategic Change Manager – Insurance & Digital Programs

03IIA RACWA Holdings Pty Ltd; Perth; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

RAC WA is seeking an experienced Change Manager to guide change across the Insurance Division and Digital Experience Program (DEP). You will partner with project teams and business leaders to tailor change strategies that drive readiness and adoption, while delivering practical guidance and communications across complex initiatives.

The role is based in West Perth with flexible hybrid arrangements and remote work options, offering the opportunity to influence enterprise-wide change in a

Qualifications

• Proven experience supporting and implementing change across a range of projects, operational initiatives or business requirements.
• Practical knowledge of change management principles, methodologies and tools, with the judgement to adapt to different contexts.
• Experience across multiple initiatives and managing changing or competing priorities.
• Ability to operate effectively in uncertain or evolving environments, creating structure and maintaining progress despite ambiguity.
• Strong stakeholder engagement and influencing skills, including navigating differing perspectives and constructive conversations.
• Collaborative and flexible approach, willing to support broader team priorities as well as independently lead change activity.
• Experience developing and delivering communications tailored to different audience needs.
• Resilience, sound judgement and quick understanding of new business areas and operating environments.
• Experience in regulated or agile delivery environments would be advantageous.

Responsibilities

• Plan, develop and deliver change management strategies and plans tailored to each initiative.
• Support a varied portfolio of strategic, project and operational change activities across RAC's Insurance Division and DEP.
• Contribute to successful delivery of large-scale projects while leading smaller change initiatives.
• Provide practical advice on change management approaches, tools and techniques.
• Develop and deliver communications tailored to stakeholders and audiences.
• Identify training, communication and other change interventions to support readiness and adoption.
• Build strong stakeholder relationships and navigate complex business environments for effective outcomes.
• Deliver change management outputs that meet project, portfolio and business requirements, tracking progress against success measures.
• Contribute to knowledge sharing and the ongoing development of change management capability across RAC.

Skills

Change management

Change management methods

Prioritization

Adaptability

Stakeholder engagement

Collaboration

Communication skills

Resilience

Agile experience

Job description

RAC WA is seeking an experienced Change Manager to guide change across the Insurance Division and Digital Experience Program (DEP). You will partner with project teams and business leaders to tailor change strategies that drive readiness and adoption, while delivering practical guidance and communications across complex initiatives.

The role is based in West Perth with flexible hybrid arrangements and remote work options, offering the opportunity to influence enterprise-wide change in a