Change Manager

03IIA RACWA Holdings Pty Ltd; Perth; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

RAC WA is seeking an experienced Change Manager to guide change across the Insurance Division and Digital Experience Program (DEP). You will partner with project teams and business leaders to tailor change strategies that drive readiness and adoption, while delivering practical guidance and communications across complex initiatives.

The role is based in West Perth with flexible hybrid arrangements and remote work options, offering the opportunity to influence enterprise-wide change in a

Qualifications

• Proven experience supporting and implementing change across a range of projects, operational initiatives or business requirements.
• Practical knowledge of change management principles, methodologies and tools, with the judgement to adapt to different contexts.
• Experience across multiple initiatives and managing changing or competing priorities.
• Ability to operate effectively in uncertain or evolving environments, creating structure and maintaining progress despite ambiguity.
• Strong stakeholder engagement and influencing skills, including navigating differing perspectives and constructive conversations.
• Collaborative and flexible approach, willing to support broader team priorities as well as independently lead change activity.
• Experience developing and delivering communications tailored to different audience needs.
• Resilience, sound judgement and quick understanding of new business areas and operating environments.
• Experience in regulated or agile delivery environments would be advantageous.

Responsibilities

• Plan, develop and deliver change management strategies and plans tailored to each initiative.
• Support a varied portfolio of strategic, project and operational change activities across RAC's Insurance Division and DEP.
• Contribute to successful delivery of large-scale projects while leading smaller change initiatives.
• Provide practical advice on change management approaches, tools and techniques.
• Develop and deliver communications tailored to stakeholders and audiences.
• Identify training, communication and other change interventions to support readiness and adoption.
• Build strong stakeholder relationships and navigate complex business environments for effective outcomes.
• Deliver change management outputs that meet project, portfolio and business requirements, tracking progress against success measures.
• Contribute to knowledge sharing and the ongoing development of change management capability across RAC.

Skills

Change management

Change management methods

Prioritization

Adaptability

Stakeholder engagement

Collaboration

Communication skills

Resilience

Agile experience

Job description

This is an exciting opportunity for a dedicated Change Manager who thrives in a dynamic environment and has a passion for guiding people through change. Working within RAC's Insurance Division, you will partner with project teams, business leaders and stakeholders to deliver a varied portfolio of project and operational change initiatives. The role will also provide change management support to the Digital Experience Program (DEP) and other enterprise initiatives as required. You will work across a broad range of projects and operational change activities, adapting your approach to suit different business needs, delivery environments and levels of change impact. This is a 12-month maximum-term position, based in our Wellington Street Office (West Perth), with the possibility of extension based on business needs, performance and portfolio requirements.

What will you be doing?

• Planning, developing and delivering change management strategies and plans tailored to the needs, scale and complexity of each initiative.
• Supporting a varied portfolio of strategic, project and operational change activities across RAC's Insurance Division and DEP Partnering with project teams, business leaders and stakeholders to understand change impacts, readiness and support requirements.
• Contributing to the successful delivery of large-scale projects while leading the implementation of smaller change initiatives across the organisation.
• Providing practical advice on change management approaches, tools and techniques.
• Developing and delivering communications tailored to different stakeholder and audience needs.
• Identifying training, communication and other change interventions required to support readiness and adoption.
• Building strong stakeholder relationships and navigating complex business environments to support effective change outcomes.
• Delivering change management outputs that meet project, portfolio and business requirements, and tracking progress against agreed success measures.
• Contributing to knowledge sharing and the continued development of change management capability across RAC.

What are we looking for in you?

• Proven experience supporting and implementing change across a range of projects, operational initiatives or business requirements.
• Practical knowledge of change management principles, methodologies and tools, with the judgement to adapt your approach to different contexts.
• Experience working across multiple initiatives and managing changing or competing priorities.
• The ability to operate effectively in uncertain or evolving environments, creating structure and maintaining progress despite ambiguity.
• Strong stakeholder engagement and influencing skills, including the confidence to navigate differing perspectives and have constructive, sometimes challenging conversations.
• A collaborative and flexible approach, with a willingness to support broader team priorities as well as independently lead change activity.
• Experience developing and delivering communications tailored to different audience needs.
• Resilience, sound judgement and the ability to quickly understand new business areas and operating environments.
• Experience working in regulated or agile delivery environments would be advantageous.
• Qualifications in a Change Management discipline or methodology are desirable but not essential.

What can we offer you?

• Access to RAC's established change management framework and shared library of tools, templates and resources.
• The opportunity to work across a varied portfolio of change within RAC's Insurance Division and the DEP program.
• A collaborative team environment that values knowledge sharing, flexibility and continuous learning.
• Flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.
• The opportunity to contribute to work that enhances RAC's services for its members and the Western Australian community.
• A welcoming and inclusive workplace that supports employee wellbeing and professional development.
• Opportunities to participate in meaningful community and social responsibility initiatives aligned with RAC's purpose and values.

About RAC

RAC WA is a member-focused organisation dedicated to serving the Western Australian community.

Our purpose is to create a safer, more sustainable and connected future for Western Australians.

RAC values inclusivity, diversity and flexibility in the workplace.

As an Equal Opportunity Employer, we welcome everyone.

Applications Close 29/09/2026.

RAC is a purpose-led member organisation.

Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.

At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA.

Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer.

We continue to build an inclusive workplace where we respect and celebrate differences.

We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.