Strategic Account Manager - SaaS Growth (Sydney/Remote)

Reapit; Sydney; Hybrid; AUD 70,000 - 120,000; Full time

Benefits offered by this job

Flexible working policy

Sydney office 1-2 days per week

Job summary

Reapit, a leading provider of real estate technology, is hiring an Account Manager in Sydney. You will manage a portfolio of clients, develop relationships, understand client needs, and drive product adoption across Reapit's sales, property management, and data analytics tools.

You’ll work with cross-functional teams to address client requirements, forecast pipeline, and uphold high CSAT while offering value through Reapit products and services.

Qualifications

• 3–5 years of account management experience.
• Proven experience with SaaS platforms and CRM systems.
• Strong communication and relationship-building skills.
• Ability to forecast and manage a portfolio.
• Australian work authorization or eligible to work in Australia.

Responsibilities

• Maintain regular cadence with portfolio clients and report to Head of Account Management.
• Conduct client deep dives, assess requirements and opportunities to upsell.
• Demonstrate product value and coordinate with internal teams to deliver solutions.
• Update client records and opportunities in CRM systems.
• Monitor CSAT scores and work to improve client satisfaction and reduce churn.
• Collaborate across teams to achieve agreed outcomes and drive revenue growth.

Skills

SaaS experience

Account management

Client relationship

Communication

Portfolio forecasting

CRM systems

Tools

Salesforce

CRM systems

Job description

Reapit, a leading provider of real estate technology, is hiring an Account Manager in Sydney. You will manage a portfolio of clients, develop relationships, understand client needs, and drive product adoption across Reapit's sales, property management, and data analytics tools.

You’ll work with cross-functional teams to address client requirements, forecast pipeline, and uphold high CSAT while offering value through Reapit products and services.