Account Manager - Field

Reapit; Sydney; Hybrid; AUD 70,000 - 120,000; Full time

Benefits offered by this job

Flexible working policy

Sydney office 1-2 days per week

Job summary

Reapit, a leading provider of real estate technology, is hiring an Account Manager in Sydney. You will manage a portfolio of clients, develop relationships, understand client needs, and drive product adoption across Reapit's sales, property management, and data analytics tools.

You’ll work with cross-functional teams to address client requirements, forecast pipeline, and uphold high CSAT while offering value through Reapit products and services.

Qualifications

• 3–5 years of account management experience.
• Proven experience with SaaS platforms and CRM systems.
• Strong communication and relationship-building skills.
• Ability to forecast and manage a portfolio.
• Australian work authorization or eligible to work in Australia.

Responsibilities

• Maintain regular cadence with portfolio clients and report to Head of Account Management.
• Conduct client deep dives, assess requirements and opportunities to upsell.
• Demonstrate product value and coordinate with internal teams to deliver solutions.
• Update client records and opportunities in CRM systems.
• Monitor CSAT scores and work to improve client satisfaction and reduce churn.
• Collaborate across teams to achieve agreed outcomes and drive revenue growth.

Skills

SaaS experience

Account management

Client relationship

Communication

Portfolio forecasting

CRM systems

Tools

Salesforce

CRM systems

Job description

Could you be our next Account Manager superstar?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

Reporting to Head of Account Management you’ll be involved in:

Follow a regular cadence of meeting portfolio clients.

Conduct client deep dives, check in’s, steer co’s either face to face or online, as required.

Uncover all business requirements, challenges etc.

Uncover all internal relationships within each client site.

Provide solutions to address client needs.

Discuss the commercial reality with the client.

Monthly forecast based on current pipeline.

Manage the growth of portfolio including expansion and contraction of each client.

Maintain a positive CSAT and RAG ratings towards Reapit and its products with each client.

Uncover and execute ways to reduce potential churn of each client.

Demonstrate and speak to all of Reapit products with clients to establish value for the client

Update and maintain data and client records in Salesforce, Monday and any other business systems.

Monitor and maintain client opportunity pipeline and provide up to date travel plans quarterly.

Collaborate across internal teams to achieve agreed outcomes.

Identify complaints and provide a business plan with potential solutions for discussion with the client.

Assist clients to transition from legacy software to new software.

Serve as the initial/primary point of escalation for client concerns, ensuring prompt, empathetic, and solutions-focused responses

Investigate billing and contract issues, collaborate with the appropriate internal stakeholders to resolve and provide solutions to our customers.

Monitor all of your customer contracts and execute the recontracting process.

Actively participate in all Reapit driven campaign e.g., usage of SMS etc.

Respond, engage and close any inbound marketing leads.

Respond, engage, resolve and close on customer enquiries e.g., billing enquiries.

Complete all training requirements

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Must be residing in the Sydney area

Excellent Organisation and Time Management skills

Min 3-5 years' experience in a similar role

Trustworthy and professional, with positive can-do attitude

Strategic solutions approach, with a hunger to grow customer spend and maintain revenue

Team player with strong work ethic and self-motivation

Consistent record of exceeding targets and KPI’s

Attention to detail and accuracy, with excellent presentation and communication skills

Proven experience working with technology/Saas

Driver Licence and trustworthy vehicle

What your impact and success looks like

We expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

Get acquainted with the Reapit business, people, products & services

Commence Product learning

Internal Process learning & sourcing

Knowing your KPI’s & SLA’s, reporting

Internal systems training

Introduction to your portfolio

Handover & Introduction to your customers

Communication cadence with your portfolio commenced

Responding to customers queries

Building internal relationships

Expanding product knowledge & participating in knowledge share discussions

Maintaining records and data as required

Within 3 months:

Receiving 5-star Customer Satisfaction rating

Successfully offering solutions and achieving KPI’s

Maintaining a regular cadence of face-to-face meetings with your customers as required

Participating in forums and events

Providing feedback to our internal stakeholders

We operate a Flexible Working Policy and we would like for you to work from our Sydney office 1-2 days per week. You must have a comfortable appropriate working space at home accommodating your office needs.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”