Strategic Account Manager

Wolters Kluwer; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work

Learning & development

Health & wellness

Parental leave

Global reach

Job summary

Wolters Kluwer Australia is seeking a commercially driven Strategic Account Manager to lead a portfolio of enterprise customers across Australia and New Zealand. You will protect, grow and deepen executive relationships to drive retention, expansion and advocacy.

In this role you will own multi-year account strategies, deliver executive business reviews and align solutions to customer priorities. You will collaborate with Sales, Product and Services to execute growth initiatives and forecast

Qualifications

• 7+ years in strategic/account management or enterprise sales.
• Proven ability to manage executive stakeholder relationships.
• Experience growing revenue via retention and expansion in enterprise accounts.
• Strong executive presence and ability to influence C-suite.
• Experience navigating complex buying processes in SaaS/enterprise software.

Responsibilities

• Lead executive relationships and multi-year account strategies across ANZ.
• Drive net revenue retention and expansion within strategic accounts.
• Develop success plans and monitor account health to mitigate risks.
• Facilitate executive reviews and strategic planning with customers.
• Collaborate with Sales, Product, Marketing to deliver outcomes.

Skills

Strategic account management

Executive stakeholder management

Revenue growth

SaaS enterprise sales

Job description

We are seeking a commercially driven Strategic Account Manager to lead a portfolio of our most important enterprise customers across Australia and New Zealand. This role is responsible for protecting, growing and deepening relationships within high-value strategic accounts. Acting as the executive face of the business, you will engage with senior stakeholders, understand customer business priorities and develop long-term account strategies that drive retention, expansion and customer advocacy. This opportunity focuses on adoption and support, the Strategic Account Manager owns executive relationships, commercial outcomes, growth opportunities and strategic account plans. Success in this role requires strong business acumen, executive presence and the ability to influence senior decision-makers within complex organisations.

Key Responsibilities

• Strategic Relationship Leadership Serve as the senior relationship owner for a select portfolio of strategic enterprise accounts across ANZ. Build trusted advisor relationships with C-suite executives, business leaders and key decision-makers. Develop multi-year account strategies aligned to customer business priorities and growth objectives. Lead Executive Business Reviews and strategic planning discussions with senior stakeholders. Establish broad stakeholder coverage and strengthen executive sponsorship across assigned accounts.
• Revenue Growth & Commercial Ownership Drive net revenue retention through renewals, expansion, upsell and cross-sell opportunities. Identify whitespace opportunities and develop growth plans within existing accounts. Partner closely with Sales leadership to execute strategic account growth initiatives. Influence purchasing decisions by aligning solutions to customer business outcomes and strategic priorities. Maintain accurate forecasting and account planning for all strategic opportunities.
• Customer Success & Value Realisation Ensure customers achieve measurable business outcomes and realise value from their investment. Develop success plans that support customer objectives while strengthening long-term partnerships. Monitor account health and proactively engage where risks or barriers emerge. Act as a point of escalation for critical customer matters and drive resolution through internal stakeholders.
• Executive Engagement & Thought Leadership Represent the organisation as a strategic partner to customers. Deliver business-focused conversations that move beyond product discussions to industry, operational and commercial challenges. Facilitate executive workshops and strategic reviews. Bring external market insights, industry trends and best practices to customer engagements.
• Cross-Functional Leadership Partner with Sales, Product, Professional Services, Marketing and Support teams to execute strategic account plans. Act as the voice of the customer internally. Influence internal stakeholders to deliver outcomes for strategic customers. Share market intelligence and customer feedback to shape product and go-to-market strategies.

Experience & Qualifications

• 7+ years' experience in Strategic Account Management, Enterprise Account Management, Customer Success or Enterprise Sales.
• Proven experience managing large, complex enterprise customers and executive stakeholder relationships.
• Demonstrated success growing revenue within existing accounts through retention, expansion and strategic partnership development.
• Strong executive presence with the ability to engage and influence C-suite stakeholders.
• Experience navigating complex buying centres and multi-stakeholder environments.
• Background within SaaS, information services, legal technology, tax and accounting technology, governance, risk and compliance solutions or enterprise software.
• Excellent commercial, negotiation and business planning skills.
• Strong strategic thinking and consultative engagement capability.

Our Values

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance. We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.

Culture and Benefits

• Flexible Working Arrangement – Work from Anywhere and Hybrid Working (promoting work life balance)
• Learning and Development opportunities
• Access to health and wellness programs
• Parental leave benefits that exceed legislative requirements
• The opportunity to work within a global organization with experienced leaders

You can learn more about what we do by visiting our: Website:WoltersKluwerAustralia|WoltersKluwerMeetthePeople:HowthePeopleofWoltersKluwerStrivetoBeTheDifference|WoltersKluwerOur Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a WoltersKluwer office as part of the recruitment process.

Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a WoltersKluwer office as part of the recruitment process.

Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a WoltersKluwer office as part of the recruitment process.

If making a difference matters to you, then you matter to us. Join us, at WoltersKluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at WoltersKluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

WoltersKluwer reported 2025 annual revenues of €6.1billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, WoltersKluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

WoltersKluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how WoltersKluwer can help you achieve your goals and ambitions. Here RasiFawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At WoltersKluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, WoltersKluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, WoltersKluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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