Strategic Account Manager

Shootsta; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Shootsta seeks a Strategic Account Manager to drive direct sales, renewals, and cross-sell within tier-1 client accounts. You will act as a trusted partner to maximise value from Shootsta's video tech platform and services.

You will develop account plans, lead regular meetings, and coordinate with internal teams to deliver solutions that meet client goals, while analyzing performance metrics to guide recommendations.

Qualifications

• 3–5+ years managing enterprise sales cycles, especially with SaaS or subscription models.
• Proven experience in account management or customer success for strategic accounts.
• Strong consultative selling, business development, and upsell/cross-sell skills.
• Ability to analyze data and translate insights into recommendations.
• Excellent communication, presentation, and negotiation abilities.

Responsibilities

• Manage renewals and upsell opportunities within tier 1 client accounts.
• Develop account plans and lead regular client meetings.
• Identify upsell and cross-sell opportunities.
• Coordinate with internal teams to deliver aligned solutions.
• Analyze account performance metrics and translate insights into actions.
• Engage stakeholders at multiple levels through clear communication.

Skills

Enterprise sales

SaaS

Account management

Data analysis

Negotiation

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM

Job description

The Strategic Account Manager is a direct sales role managing renewals, cross-sell and upsell opportunities.

This role is responsible for managing and growing tier 1 client accounts, acting as a trusted partner to help customers maximise the value of Shootsta's video tech platform and services.

Key responsibilities

Manage client renewals (12 and 24 months)

Develop account plans and lead regular client meetings

Identify upsell and cross-sell opportunities within existing accounts

Coordinate with internal teams to deliver solutions that align with client goals

Analyze data and interpret account performance metrics

Translate insights into actionable recommendations

Engage stakeholders at multiple levels through communication, presentation, and negotiation

About you

3-5+ years managing enterprise sales cycles, particularly with a SaaS, PaaS or subscription styled model

Demonstrated experience in account management, client relationship management, or customer success, ideally with strategic or enterprise-level accounts

Skills in consultative selling, business development, and identifying upsell and cross-sell opportunities within existing accounts

Ability to analyze data, interpret account performance metrics, and translate insights into actionable recommendations

Strong communication, presentation, and negotiation skills, with the ability to engage stakeholders at multiple levels

Experience working with SaaS platforms, digital media, or video production services is highly beneficial

Organisational and project management skills, including managing multiple accounts, deadlines, and internal stakeholders

Comfort collaborating in a fast-paced, creative environment and adapting to evolving client needs

Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience

About us

Shootsta is a global video technology platform that helps organisations scale their video content through an integrated suite of apps and professional services. The company's purpose is to simplify video for all businesses by removing production barriers and enabling teams to create quality, on-brand video content. Shootsta's tools and expert support empower clients to communicate clearly, tell impactful stories, and drive business outcomes through video.