Senior Account Manager

Present Company; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

Present Company is seeking a Senior Account Manager to lead delivery on key client accounts, own timelines, manage communications and ensure profitability. You’ll be a confident operator, collaborate cross-functionally and build trust with clients to keep projects moving and aligned with briefs.

You’ll drive project delivery across campaigns, retention, and ad hoc work, develop relationships with mid-to-senior client contacts, spot upsell opportunities, and work with the Client Services Director

Qualifications

• 4+ years agency experience.
• Strong project management and organisational skills.
• Confident communicator across email, calls and live meetings.
• Working knowledge of content production, social platforms and campaign delivery.
• Proficient with time tracking tools and project management systems.
• Calm under pressure and solutions-oriented.

Responsibilities

• Manage day-to-day delivery across campaigns, retainers and ad hoc projects, briefs clear, deadlines met, budgets on track.
• Develop relationships with mid-to-senior client contacts and identify value additions.
• Brief and support creative, strategy and production teams to keep projects moving.
• Track time and ensure hours stay within scope, monitor budget burn and prevent over-servicing.

Skills

Agency experience

Project management

Communication

Content production

Time tracking

Collaboration

Client relationships

Multi-tasking

Detail-oriented

Leadership

Job description

Present Company translates insights in order to design new businesses, products, brands and experiences. We do this for clients, partners and across projects we are incubating or developing ourselves.

We value team members that are comfortable with ambiguity and exploration, and who offer provocations to set better contexts to find the brief and shape the thinking for our broader teams.

We are pragmatic, of little ceremony and focussed on creating unforeseen value. We rarely pitch and constantly find ourselves around the ‘frontier’, both in terms of industries and projects. Our relationships with clients are immersive, long term and based on creating business value and growth.

About the role

We’re looking for a Senior Account Manager to join our team and act as the engine of delivery on key client accounts. You’ll own timelines, manage comms and make sure work keeps moving forward. You’re a confident operator, strong communicator and natural collaborator who knows how to build trust, keep clients aligned and keep projects profitable. You’ll be central to client satisfaction and commercial delivery.

You’ll own client delivery across mid-size to large accounts, make independent decisions on timelines, comms and workflow plans, and input into scopes, proposals and resource planning alongside the Client Services Director.

Below is a summary of the work you’ll be doing. In the interview round, we’ll go through this in more detail:

What you\'ll do

Project Delivery & Client Comms

Manage day-to-day delivery across campaigns, retainers and ad hoc projects, making sure briefs are clear, deadlines are met, shoots run smoothly and work is delivered on time and on budget. You’ll owner client communications and will provide regular updates, managing feedback rounds, and maintaining a proactive dialogue that keeps clients confident in the work.

Account Management & Growth

Develop strong relationships with mid-to-senior level client contacts. You’ll understand client goals and challenges, ensure we’re delivering value against both, and support account leads in identifying upsell opportunities or scope expansion.

Internal Collaboration

Brief and support our creative, strategy and production teams to keep projects moving. You’ll work closely with project managers to align on scopes, timelines and resourcing, helping maintain internal momentum so everyone is working toward the same goals.

Track time accurately and stay within scoped hours, monitoring budget burn and flagging potential over-servicing early. You’ll help ensure work is resourced efficiently and aligns with the commercial shape of each project.

What you\'ll bring

• 4+ years agency experience.
• Strong project management and organisational skills
• Confident communicator across email, calls and live meetings
• Working knowledge of content production, social platforms and campaign delivery
• Proficient with time tracking tools and project management systems
• Calm under pressure and solutions-oriented
• Skilled at building trusted relationships with clients and teams
• Able to juggle multiple workstreams with pace and clarity
• Detail-oriented, commercially aware and highly collaborative
• Brings positive energy to the team and leads by example

Salary range

Provided on request, contingent on experience

Further information

Please contact us at [e-mail]