Client & Project Manager

Searchability®; City of Melbourne; Hybrid; AUD 162,000 - 198,000; Full time

Job summary

Searchability® in Melbourne is seeking an Account Manager – Client Relationships for our B2B SaaS platform. You will coordinate with engineering, data and design to deliver on time, acting as a producer, storyteller, and trusted partner to clients.

You will upsell and expand account usage, translate technical value into business results, and build strong client relationships across US and AUS accounts. Hybrid work with Southbank offices.

Qualifications

• Experience as Account Manager, Client Partner, or Producer in B2B.
• Ability to translate technical work into business value for clients.
• Proven track record of growing accounts through upsell or expansion.

Responsibilities

• Coordinate across engineering, data and design to land deliverables on time.
• Act as producer, pulling together moving parts of a project and timelines.
• Tell the platform's impact in a way clients understand and get excited about.
• Spot opportunities for upsell and deeper platform usage within existing accounts.

Skills

Account management

Cross-functional

Storytelling

Upselling

Client relationships

Job description

Account Manager – Client Relationships (B2B SaaS)

• Confident coordinating across engineering, data and design to land deliverables on time
• A natural storyteller who can translate technical, product-led work into client-facing wins
• Charisma and commercial instinct, comfortable upselling a SaaS platform and marketing services into existing accounts (no new business
• Hybrid - offices based in Southbank
• Up to $180K DOE
• Servicing US & AUS companies - may be required for 7am starts weekly

WHO WE ARE

We're a B2B SaaS business built for scale, our platform sits behind some of the most recognisable online retail experiences, quietly turning traffic into revenue. Like any good SaaS business, our growth doesn't just come from new logos, it comes from expansion within the accounts we've already won. That's exactly what this hire is about: going deeper with clients who already trust the platform, and making sure they get more value ,and use more of it,over time.

THE ROLE

This is a client-facing role for someone who understands the rhythm of B2B accounts and can sit comfortably between engineering, data and design, translating it all for the people paying the licence fee. You'll be the connective tissue on your accounts, coordinating deliverables, keeping timelines honest, and making sure nothing falls in the gap between product and client. You'll act as a producer as much as an account manager: pulling together the moving parts of a project, chasing the right people, and telling the story of the platform's impact in a way clients actually understand and get excited about. You'll know your accounts well enough to spot where there's more value to unlock, and you'll have the charisma and commercial nous to turn that into upsell, more platform usage, more paid media spend, more seats,without it ever feeling like a hard sell.

WHAT YOU'LL NEED

• Proven experience as an Account Manager, Client Partner, or Producer within a B2B environment
• Comfort working cross-functionally with engineering, data, and design teams
• A track record of growing accounts through upsell or expansion
• Strong storytelling and client communication skills, able to translate technical, platform-led work into business value

By applying for this role, you consent to us processing and submitting your application (subject to suitability) to our client in relation to this vacancy only.