Strategic Account Lead — Grow Key Fintech Partners (AU)

EML Payments Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company bonus scheme

Flexible working

Parental leave

Job summary

EML Payments Limited, a global fintech leader headquartered in Brisbane, seeks a Strategic Account Manager to own a portfolio of key Australian customers. You will be the primary commercial relationship owner, accountable for retention, portfolio performance, strategic growth, renewals and senior stakeholder engagement.

You will develop a clear view of each customer’s business, priorities, risks and growth potential, turning that understanding into practical account plans, executive engagement,

Qualifications

• Experience in strategic or key account management in a B2B environment.
• Experience in payments, fintech, or regulated industries.
• Track record of retaining and growing complex, high-profile customers including renewals and negotiations.
• Ability to engage and influence executives and senior stakeholders.

Responsibilities

• Own a portfolio of strategic customers, accountable for retention and long-term growth.
• Develop account plans with clear priorities and stakeholder maps.
• Spot risks early and coordinate support before renewal issues.
• Build trusted relationships from operational contacts to executive decision-makers.
• Grow accounts through upsell, cross-sell and product adoption opportunities.
• Lead renewals and commercial negotiations to protect relationships and margins.
• Run QBRs and executive reviews with clear outcomes.
• Maintain accurate CRM data on portfolio performance.
• Represent customer voice across Product, Operations, Finance, Risk and Compliance.

Skills

Strategic accounts

B2B sales

Stakeholder engagement

Commercial judgement

Analytical mindset

Communication

Cross-functional collaboration

Executive influence

Tools

CRM software

Job description

EML Payments Limited, a global fintech leader headquartered in Brisbane, seeks a Strategic Account Manager to own a portfolio of key Australian customers. You will be the primary commercial relationship owner, accountable for retention, portfolio performance, strategic growth, renewals and senior stakeholder engagement.

You will develop a clear view of each customer’s business, priorities, risks and growth potential, turning that understanding into practical account plans, executive engagement,