Strategic Account Director – Utilities (Hybrid)

Gentrack; Perth; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Private medical insurance

Annual discretionary bonus

Life insurance

Wellness subsidy

Employee assistance program

Job summary

Gentrack is seeking an experienced Account Director to lead strategic relationships with utilities in Australia. You’ll partner with Client Managers and senior commercial leaders to drive service delivery, renewals and growth across a portfolio of customers.

In this role based in Perth, you’ll coordinate with Product, Delivery and Support teams, manage stakeholder expectations, and shape account plans. A commercial mindset and deep utilities knowledge are essential.

Qualifications

• Experience in account management or client-facing roles within utilities.
• Strong commercial acumen and relationship-building skills.
• Ability to manage multiple stakeholders in regulated environments.

Responsibilities

• Manage day-to-day engagement with assigned utility accounts.
• Develop and execute account plans to grow value and renewals.
• Collaborate with Product, Delivery and Support to meet outcomes.
• Forecast and identify growth opportunities.

Skills

Account Management

Customer relationship management

Commercial acumen

Stakeholder management

Job description

Gentrack is seeking an experienced Account Director to lead strategic relationships with utilities in Australia. You’ll partner with Client Managers and senior commercial leaders to drive service delivery, renewals and growth across a portfolio of customers.

In this role based in Perth, you’ll coordinate with Product, Delivery and Support teams, manage stakeholder expectations, and shape account plans. A commercial mindset and deep utilities knowledge are essential.