Senior Account Manager

Gentrack; City of Melbourne; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid working arrangements

Annual discretionary bonus

Private medical insurance

Employee assistance programme

Life assurance

Wellness subsidy

Enhanced parental leave

Regular office social activities

Learning and development programmes

Job summary

Gentrack in Melbourne, AU is seeking a Senior Account Manager to nurture strategic relationships within the utilities sector and drive value from our solutions.

You'll collaborate with Client Managers and senior commercial leaders to ensure exceptional service delivery, support renewals and growth initiatives, and help customers maximise return on their investment in Gentrack technology. This role offers a hybrid working arrangement and opportunities for career progression.

Qualifications

• Experience in account management or client-facing commercial roles.
• Experience in energy, utilities or water sectors.
• Proven ability to build trusted customer relationships and manage multiple stakeholders.

Responsibilities

• Managing day-to-day engagement with assigned customer accounts
• Building relationships with operational and mid-level stakeholders
• Supporting account planning, customer success initiatives and governance
• Coordinating across Product, Delivery and Support to achieve customer outcomes
• Assisting with renewals, forecasting and identifying growth opportunities
• Supporting customer adoption and engagement with Gentrack solutions
• Proactively managing issues, risks and escalations
• Maintaining accurate account plans, actions and customer insights
• Helping identify and progress new commercial opportunities

Skills

Account management experience

Customer-facing experience

Strong communication

Relationship-building

Organisational skills

Stakeholder management

Job description

Senior Account Manager

Department: Client Sales

Employment Type: Permanent - Full Time

Location: Melbourne, AU

Description

At Gentrack, we're partnering with the world's leading energy and water providers to help them navigate one of the biggest transformations the utilities industry has ever seen. As businesses strive to meet customer expectations, regulatory requirements and sustainability goals, our technology is helping more than 60 utility companies innovate faster, improve customer experiences and reduce operational costs.

If you're an experienced Account Manager, Client Executive or customer-facing commercial professional with a background in utilities, this is your opportunity to work with some of the industry's most influential organisations while building your career with a global technology leader.

Why Gentrack?

For more than 35 years, Gentrack has been at the forefront of utility innovation. Together with partners including Salesforce and AWS, we're delivering market-leading solutions that help utility providers transform the way they serve customers and operate their businesses.

This is an exciting time to join a high-growth organisation with ambitious global plans, a technology-first approach, and a culture built on collaboration, innovation and purpose.

Our Values

At Gentrack, everything we do is underpinned by:

• Respect for the planet
• Respect for our customers
• Respect for each other

We're a team of smart thinkers and dedicated doers who care deeply about making a positive impact on society through better management of energy and water resources.

Your Key Responsibilities

As a Senior Account Manager, you'll play a pivotal role in supporting and growing strategic customer relationships across the utilities sector.

Working closely with Client Managers and senior commercial leaders, you'll become a trusted partner to your customers, ensuring outstanding service delivery, supporting account growth initiatives and helping utilities realise maximum value from their investment in Gentrack solutions.

This role is ideal for someone with experience managing utility customer relationships who is looking to further develop their commercial capability, strategic account management skills and long-term career progression.

What You'll Be Doing

• Managing day-to-day engagement with assigned customer accounts
• Building strong relationships with operational and mid-level stakeholders
• Supporting account planning, customer success initiatives and governance activities
• Coordinating across Product, Delivery and Support teams to achieve customer outcomes
• Assisting with renewals, forecasting and identifying growth opportunities
• Supporting customer adoption and engagement with Gentrack solutions
• Proactively managing issues, risks and escalations
• Maintaining accurate account plans, actions and customer insights
• Helping identify and progress new commercial opportunities

What We’re Looking For:

You'll bring a combination of customer relationship expertise, commercial acumen and industry knowledge.

Ideally, you'll have:

• Account Management, Client Executive or customer-facing commercial experience
• Experience working within the energy, utilities or water sector
• A strong understanding of complex and regulated customer environments
• Proven success building and maintaining trusted customer relationships
• Strong organisational skills and attention to detail
• The ability to manage multiple stakeholders and competing priorities
• Communication and relationship-building skills
• A collaborative approach and a genuine desire to learn and grow

We don't expect you to know everything. We're looking for someone who is ambitious, customer-focused and eager to develop their career within a supportive and high-performing team.

What We Can Offer You

• Competitive salary
• Annual discretionary bonus
• Private medical insurance
• Employee assistant programme
• Life assurance
• One-off wellness subsidy
• Enhanced parental leave
• Hybrid working arrangements
• Regular office social activities
• A wide variety of learning and development programmes and opportunities

Ready to Make a Difference?

If you're passionate about customer relationships, enjoy working with utility organisations, and want to be part of a business helping transform one of the world's most important industries, we'd love to hear from you.