Account Director

Gentrack Ltd (Global); Perth; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Annual discretionary bonus

Private medical insurance

Employee assistance programme

Life assurance

One-off wellness subsidy

Enhanced parental leave

Hybrid working arrangements

Regular office social activities

Learning and development programmes

Job summary

Gentrack is seeking an Account Director to support and grow strategic customer relationships across the utilities sector from its Perth base. You’ll work with Client Managers and senior leaders to ensure outstanding service delivery, promote account growth, and maximize value from Gentrack solutions.

Ideal candidates will have experience managing utility customer relationships, strong commercial acumen, and a track record of delivering outcomes in a regulated environment.

Qualifications

• Experience managing strategic customer relationships in the utilities sector.
• Proven success in driving account growth and renewal initiatives.
• Strong communication, negotiation and stakeholder management skills.

Responsibilities

• Manage day-to-day engagement with assigned accounts in the utilities sector.
• Build and maintain trusted relationships with operational and senior stakeholders.
• Lead account planning, customer success initiatives and governance activities.

Skills

Account management

Client relationships

Utilities sector knowledge

Commercial acumen

Job description

Who We Are

Gentrack partners with leading energy and water utilities around the world to deliver innovative technology that helps them navigate an increasingly complex and rapidly changing industry. Working with some of the world's largest utilities and challenger brands, we're helping our customers build a more sustainable future by driving innovation, delivering exceptional customer experiences, harnessing the power of AI, and creating lasting business value.

Department

Client Sales

Employment Type

Permanent - Full Time

Location

Perth, AU

Description

Who We Are Gentrack partners with leading energy and water utilities around the world to deliver innovative technology that helps them navigate an increasingly complex and rapidly changing industry. Working with some of the world's largest utilities and challenger brands, we're helping our customers build a more sustainable future by driving innovation, delivering exceptional customer experiences, harnessing the power of AI, and creating lasting business value.

Our Values and Culture

Gentrackers are one team of smart thinkers and dedicated doers, working drive efficiency in two of the planet’s most essential resources: energy and water.

As AI reshapes the way our industry works, we're embedding it into how we innovate, collaborate and solve problems, empowering our people to work smarter and create even greater value for our customers.

Everything we do is guided by three core values: respect for the planet, respect for our customers, and respect for each other.

We're a diverse, global team that collaborates across borders, shares knowledge, embraces new ideas, and continually raises the bar. It's an exciting time to join Gentrack, with a clear growth strategy, world-class leadership, and a culture that combines technology, AI and talented people to shape the future of utilities.

At Gentrack, we're partnering with the world's leading energy and water providers to help them navigate one of the biggest transformations the utilities industry has ever seen. As businesses strive to meet customer expectations, regulatory requirements and sustainability goals, our technology is helping more than 60 utility companies innovate faster, improve customer experiences and reduce operational costs.

If you're an experienced Account Manager, Client Executive or customer-facing commercial professional with a background in utilities, this is your opportunity to work with some of the industry's most influential organisations while building your career with a global technology leader.

Why Gentrack?

For more than 35 years, Gentrack has been at the forefront of utility innovation. Together with partners including Salesforce and AWS, we're delivering market-leading solutions that help utility providers transform the way they serve customers and operate their businesses.

This is an exciting time to join a high-growth organisation with ambitious global plans, a technology-first approach, and a culture built on collaboration, innovation and purpose.

Our Values

• Respect for the planet


• Respect for our customers


• Respect for each other

At Gentrack, Everything We Do Is Underpinned By

We're a team of smart thinkers and dedicated doers who care deeply about making a positive impact on society through better management of energy and water resources.

Your Key Responsibilities

As an Account Director, you'll play a pivotal role in supporting and growing strategic customer relationships across the utilities sector.

Working closely with Client Managers and senior commercial leaders, you'll become a trusted partner to your customers, ensuring outstanding service delivery, supporting account growth initiatives and helping utilities realise maximum value from their investment in Gentrack solutions.

This role is ideal for someone with experience managing utility customer relationships who is looking to further develop their commercial capability, strategic account management skills and long-term career progression.

What You'll Be Doing

• Managing day-to-day engagement with assigned customer accounts


• Building strong relationships with operational and mid-level stakeholders


• Supporting account planning, customer success initiatives and governance activities


• Coordinating across Product, Delivery and Support teams to achieve customer outcomes


• Assisting with renewals, forecasting and identifying growth opportunities


• Supporting customer adoption and engagement with Gentrack solutions


• Proactively managing issues, risks and escalations


• Maintaining accurate account plans, actions and customer insights


• Helping identify and progress new commercial opportunities

What We’re Looking For

You'll bring a combination of customer relationship expertise, commercial acumen and industry knowledge.

Ideally, You'll Have

• Account Management, Client Executive or customer-facing commercial experience


• Experience working within the energy, utilities or water sector


• A strong understanding of complex and regulated customer environments


• Proven success building and maintaining trusted customer relationships


• Strong organisational skills and attention to detail


• The ability to manage multiple stakeholders and competing priorities


• Communication and relationship-building skills


• A collaborative approach and a genuine desire to learn and grow

We don't expect you to know everything. We're looking for someone who is ambitious, customer-focused and eager to develop their career within a supportive and high-performing team.

What We Can Offer You

• Competitive salary


• Annual discretionary bonus


• Private medical insurance


• Employee assistant programme


• Life assurance


• One-off wellness subsidy


• Enhanced parental leave


• Hybrid working arrangements


• Regular office social activities


• A wide variety of learning and development programmes and opportunities