Strategic Account Director: Superannuation Growth

Concentrix; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

Concentrix is seeking an experienced Director, Strategic Account Manager to lead a key Australian superannuation portfolio. You will shape growth strategy, build executive relationships and translate client priorities into Concentrix technology and services.

In this highly relationship-driven role, you will identify whitespace, cross-sell and upsell opportunities, and drive revenue, retention and share of wallet across multi-level client teams including C-suite.

Qualifications

• Proven experience growing strategic client accounts in large organisations.
• Ability to identify whitespace and create revenue opportunities within accounts.
• Strong commercial acumen with revenue, pipeline and growth targets.

Responsibilities

• Grow and expand existing accounts, identifying whitespace, cross-sell and upsell opportunities across the full Concentrix portfolio.
• Develop and execute strategic account plans focused on revenue growth, retention and increasing share of wallet.
• Build trusted relationships across the client organisation, including C-suite and senior executives.
• Develop a deep understanding of the superannuation industry, including market trends, regulatory pressures, member expectations and business priorities.
• Identify client challenges and translate them into compelling technology, CX, digital and managed service opportunities.
• Lead commercial conversations and work with internal solution, technology and delivery teams to shape and close opportunities.
• Build strong executive sponsorship and establish yourself as a trusted strategic adviser, rather than simply an account contact.
• Proactively identify competitive, commercial and delivery risks and develop strategies to protect and grow the relationship.
• Lead account governance and ensure strong alignment between client expectations, contractual commitments and service delivery.
• Monitor account performance, market trends and client insights to identify opportunities for further growth.
• Collaborate closely with Sales, Client Success, Technology, Catalyst and Practice teams to develop and deliver high-value solutions.

Skills

Account management

Strategic planning

Relationship building

Cross-sell & upsell

Executive stakeholder management

Negotiation

Tools

Salesforce

Job description

Concentrix is seeking an experienced Director, Strategic Account Manager to lead a key Australian superannuation portfolio. You will shape growth strategy, build executive relationships and translate client priorities into Concentrix technology and services.

In this highly relationship-driven role, you will identify whitespace, cross-sell and upsell opportunities, and drive revenue, retention and share of wallet across multi-level client teams including C-suite.