Strategic Account Director – Superannuation Growth

Concentrix Services Pty Ltd; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Concentrix Services Pty Ltd in Sydney is seeking a Director of Strategic Account Management to lead a key portfolio in the Australian superannuation sector. You will own the client relationship, growth strategy and identify whitespace opportunities across the Concentrix portfolio.

This role requires strong executive presence to engage with C-suite and senior stakeholders, develop strategic account plans, and drive cross-sell and upsell opportunities through collaboration with delivery teams.

Qualifications

• Proven experience managing and expanding strategic client accounts within the Australian superannuation industry.
• Strong track record of cross-selling, upselling and identifying new revenue opportunities within existing accounts.
• Demonstrated ability to increase share of wallet and build multi-level relationships within complex organisations.

Responsibilities

• Grow and expand existing accounts, identifying whitespace, cross-sell and upsell opportunities across the full Concentrix portfolio.
• Develop and execute strategic account plans focused on revenue growth, retention and increasing share of wallet.
• Build trusted relationships across the client organisation, including C-suite and senior executives.
• Develop a deep understanding of the superannuation industry, including market trends, regulatory pressures, member expectations and business priorities.
• Identify client challenges and translate them into compelling technology, CX, digital and managed service opportunities.
• Lead commercial conversations and work with internal solution, technology and delivery teams to shape and close opportunities.
• Build strong executive sponsorship and establish yourself as a trusted strategic adviser, rather than simply an account contact.
• Proactively identify competitive, commercial and delivery risks and develop strategies to protect and grow the relationship.
• Lead account governance and ensure strong alignment between client expectations, contractual commitments and service delivery.
• Monitor account performance, market trends and client insights to identify opportunities for further growth.
• Collaborate closely with Sales, Client Success, Technology, Catalyst and Practice teams to develop and deliver high-value solutions.

Skills

Strategic account management

Cross-selling & upselling

Sales forecasting

CRM Salesforce

Stakeholder management

Tools

Salesforce

Job description

Concentrix Services Pty Ltd in Sydney is seeking a Director of Strategic Account Management to lead a key portfolio in the Australian superannuation sector. You will own the client relationship, growth strategy and identify whitespace opportunities across the Concentrix portfolio.

This role requires strong executive presence to engage with C-suite and senior stakeholders, develop strategic account plans, and drive cross-sell and upsell opportunities through collaboration with delivery teams.