Director, Strategic Accounts — Superannuation Growth

Convergys; Sydney; Hybrid; AUD 180,000 - 230,000; Full time

Job summary

Concentrix in Sydney, Australia seeks an experienced Director of Strategic Account Management to lead growth within the Australian superannuation portfolio. You will own the client relationship, develop strategic plans, and drive revenue across the full Concentrix portfolio.

You will build executive sponsorship, expand whitespace, and translate client challenges into technology, CX and managed services opportunities.

Qualifications

• Proven experience managing and expanding strategic client accounts within the Australian superannuation industry.
• Strong track record of cross-selling and upselling within existing accounts.
• Ability to engage with C-suite and senior stakeholders and translate needs into solutions.
• Experience with technology, managed services, CX or digital transformation solutions.
• CRM experience with Salesforce to manage account strategy, pipeline and forecasting.

Responsibilities

• Grow and expand existing accounts, identifying whitespace, cross-sell and upsell opportunities.
• Develop and execute strategic account plans focused on revenue growth, retention and share of wallet.
• Build trusted relationships across the client organisation, including C-suite and senior executives.
• Develop a deep understanding of the superannuation industry, market trends and business priorities.
• Identify client challenges and translate them into technology and service opportunities.
• Lead commercial conversations and coordinate with internal teams to close opportunities.
• Establish executive sponsorship and act as a strategic adviser beyond an account contact.
• Monitor account performance and collaborate with teams to drive growth.
• Collaborate with Sales, Client Success, Technology, Catalyst and Practice teams to deliver high-value solutions.

Skills

Strategic account management

Cross-selling

Upselling

Executive sponsorship

CRM: Salesforce

Stakeholder management

Negotiation

Relationship building

Revenue growth

Tools

Salesforce

Job description

Concentrix in Sydney, Australia seeks an experienced Director of Strategic Account Management to lead growth within the Australian superannuation portfolio. You will own the client relationship, develop strategic plans, and drive revenue across the full Concentrix portfolio.

You will build executive sponsorship, expand whitespace, and translate client challenges into technology, CX and managed services opportunities.