Strata Internal Claims Adjuster

Crawford; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Permanent full-time role

Structured training and development

Job summary

Crawford is hiring a Strata Internal Claims Adjuster to manage a portfolio of strata claims from lodgement through to settlement. You will guide customers, assess coverage and review documents, and help drive timely, sound decisions with empathy and clarity.

The role welcomes candidates with insurance or strata claims experience or strong customer service backgrounds from retail or call centres, and offers hybrid working in a permanent full-time capacity.

Qualifications

• Insurance or strata claims management experience
• Excellent customer service and communication skills
• Strong organisation, attention to detail and the ability to prioritise
• A customer-first approach, with empathy and professionalism
• The ability to make sound decisions and work effectively within a team
• Australian or New Zealand working rights
• A willingness to complete a police check and develop your insurance expertise

Responsibilities

• Manage a portfolio of strata claims from lodgement through to settlement
• Support and guide customers throughout the claims process
• Assess policy coverage and review supporting documentation
• Investigate and analyse claims to support sound decisions
• Set reserves and prepare clear, accurate reports
• Determine liability and progress claims towards resolution
• Provide timely updates and deliver customer-focused outcomes

Skills

Insurance claims

Customer service

Strata claims

Communication

Organisation

Policy review

Job description

• Locations Level 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AU

Job Description

Use your insurance, strata or customer service experience to help customers navigate the claims process with confidence. As a Strata Claims Consultant with Crawford, you will manage a portfolio of claims from lodgement through to settlement, providing clear communication, practical guidance and timely outcomes.

Experience in insurance or strata claims is highly regarded, but we also welcome strong customer service professionals from retail or call centre environments who are ready to build a long-term career in insurance.

Internal title: Strata Internal Claims Adjuster. This role may also be known as Claims Consultant, Claims Manager or Claims Handler.

Why Join Crawford?

• Career progression -Build your insurance capability through structured training and development
• Flexibility -Enjoy hybrid working and the benefits of a permanent full-time role
• Supportive team culture -Join a collaborative, high-performing national Strata team
• Grow your expertise -Develop technical claims knowledge with practical support
• Make an impact -Guide customers through claims with empathy, clarity and care

What You Will Do

• Manage a portfolio of strata claims from lodgement through to settlement
• Support and guide customers throughout the claims process
• Assess policy coverage and review supporting documentation
• Investigate and analyse claims to support sound decisions
• Set reserves and prepare clear, accurate reports
• Determine liability and progress claims towards resolution
• Provide timely updates and deliver customer-focused outcomes

What You Will Bring

You will be self-motivated, solutions-focused and confident communicating with customers and stakeholders. You may already work in insurance or strata claims management or bring strong customer service experience from a retail or call centre environment. You will bring:

• Insurance or strata claims management experience
• Excellent customer service and communication skills
• Strong organisation, attention to detail and the ability to prioritise
• A customer-first approach, with empathy and professionalism
• The ability to make sound decisions and work effectively within a team
• Australian or New Zealand working rights
• A willingness to complete a police check and develop your insurance expertise

About Crawford

Crawford is the world's largest publicly listed claims management company, supporting customers, clients and communities when they need us most. Our people make a difference every day through their expertise, care and commitment to delivering better outcomes.

Ready to Build Your Insurance Career?

If you are ready to use your insurance, claims or customer service experience in a role offering flexibility, development and meaningful customer impact, we would love to hear from you.