Strata Finance Coordinator

Stratacare Australia; Gold Coast City; Hybrid; AUD 48,000 - 62,000; Full time

Benefits offered by this job

WFH after training

Bi-weekly massages

Birthday leave + gift

Team culture

Training & development

Stable Queensland company

Modern Gold Coast office

Diverse role

Long-term career

People-focused culture

Job summary

Stratacare Australia is seeking a friendly, organised Strata Finance Coordinator to join our Finance team on the Gold Coast. You will be the first contact for finance-related enquiries from lot owners, committees, creditors and suppliers, providing excellent customer service while supporting day-to-day administration of strata financial matters.

This role offers a mix of customer service, administration and finance with training provided.

Qualifications

• Has excellent communication and customer service skills.
• Has basic accounting or finance knowledge.
• Is confident using Microsoft Office and computer systems.
• Has strong organisational skills and attention to detail.
• Is a team player who is willing to assist wherever needed.
• Can remain professional and calm when dealing with difficult conversations.
• Has previous strata industry experience (preferred but not essential).

Responsibilities

• Answer phone calls and email enquiries relating to owner and committee finance matters
• Respond to creditor and supplier payment enquiries
• Contact owners regarding overdue levy accounts and payment arrangements
• Assist with levy and account enquiries
• Support the finance team with general administration and ad hoc tasks
• Maintain accurate records and notes within company systems
• Work collaboratively with body corporate managers and other internal teams
• Deliver excellent customer service to internal and external stakeholders

Skills

Communication skills

Customer focus

Organisational skills

Basic accounting knowledge

Team player

Strata industry experience (preferred)

Tools

Microsoft Office

Job description

Stratacare is looking for a friendly, organised and customer-focused Strata Finance Coordinator to join our Finance team on the Gold Coast.

Stratacare is a growing Queensland strata management company known for delivering exceptional customer service and professional support to the communities we manage. We're passionate about people, teamwork and creating positive outcomes for our clients and employees.

About the role

As a Strata Finance Coordinator, you will be the first point of contact for many finance-related enquiries from lot owners, committees, creditors and suppliers. You will work closely with our finance team to provide excellent customer service while supporting the day-to-day administration of strata financial matters.

This is a great opportunity for someone who enjoys helping people, has basic accounting knowledge, and thrives in a fast-paced team environment. Previous strata experience is desirable but not essential. We are happy to train the right person with a positive attitude and willingness to learn.

Key responsibilities

Answer phone calls and email enquiries relating to owner and committee finance matters

Respond to creditor and supplier payment enquiries

Contact owners regarding overdue levy accounts and payment arrangements

Assist with levy and account enquiries

Support the finance team with general administration and ad hoc tasks

Maintain accurate records and notes within company systems

Work collaboratively with body corporate managers and other internal teams

Deliver excellent customer service to internal and external stakeholders

About you

Has excellent communication and customer service skills

Enjoys speaking with people and building positive relationships

Has basic accounting or finance knowledge

Is confident using Microsoft Office and computer systems

Has strong organisational skills and attention to detail

Is a team player who is willing to assist wherever needed

Can remain professional and calm when dealing with difficult conversations

Has previous strata industry experience (preferred but not essential)

• 1 day work from home each week (after training)
• Fortnightly workplace massages
• Paid birthday leave each year & $100 birthday gift
• Supportive and friendly team culture
• Ongoing training and career development
• Stable and growing Queensland company
• Modern Gold Coast office location
• Varied role with a mix of customer service, administration and finance
• Opportunity to build a long-term career in the strata industry
• Be part of a team that genuinely values its people