Strata Assistant

Strata Plus Group; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Extra leave days

Career development

Hybrid/Flexible working

Team lunches

Employee Assistance Program

Employee discount program

Diversity & inclusion culture

Job summary

Strata Plus Group is seeking a motivated, client-focused administrator to support a portfolio of strata properties. You will coordinate day-to-day tasks, manage communications, and ensure timely delivery of notices, agendas and minutes.

You will work closely with experienced Strata Managers, provide general admin support, and pursue a Cert IV in Strata Community Management with study assistance. Hybrid/flexible working options apply after probation.

Qualifications

• 1 year of customer service, retail/hospitality or administration experience.
• Experience in property management, strata/body corporate, or real estate is advantageous.

Responsibilities

• Being a key point of contact for clients and delivering exceptional customer service
• Preparing and issuing meeting notices, agendas, and minutes
• Telephone, email & communication management
• Arranging work orders, liaising with contractors & committee members
• Scheme key management
• General administration and portfolio support

Skills

Customer service

Administration

Communication skills

Time management

Attention to detail

Team player

Resilience

Proactive attitude

Education

Certificate IV in Strata Management

Tools

Microsoft Office

Job description

Strata Plus is a multi-award-winning strata management agency, known for our expertise in large, mixed-use strata and community schemes. We're a professional, close-knit team driven by high standards, excellent service, and innovation. Our culture is collaborative and supportive, and we take pride in the communities we help manage.

What's in it for you?

• Extra leave days for your birthday, wellness, and RAP volunteering.
• Career progression through development plans and training.
• Hybrid/Flexible Working options after probation.
• Team lunches, social events and reward events.
• Support through an Employee Assistance Program and Employee discount program.
• A strong culture of diversity, equity, and inclusion, where everyone is valued.

About the Role:

This is an exciting opportunity for a motivated and client-focused person looking to start or further develop their career in the strata industry. Working closely with our experienced Strata Managers, you will provide administrative and operational support across a portfolio of strata properties, helping to coordinate day-to-day activities and deliver exceptional service to clients. This role is key to maintaining client satisfaction, and ensuring statutory deadlines are met.

Every day is varied. Your tasks will include:

• Being a key point of contact for clients and delivering exceptional customer service
• Preparing and issuing meeting notices, agendas, and minutes
• Telephone, email & communication management
• Arranging work orders, liaising with contractors & committee members
• Scheme key management
• General administration and portfolio support

As part of this role, you’ll be required to complete the Certificate IV in Strata Community Management - and we’ll be there to support you every step of the way, with study assistance and guidance to help you succeed.

We also have great internal training in place, and access to regular industry webinars and events ensuring that you have plenty of professional development opportunities.

The role can be based in either our Surry Hills, Parramatta or Oran Park office.

About You:

We especially value individuals who:

• Take pride in their work, support their clients, and thrive in an inclusive environment.
• Aspire to build a long-term career in strata management.
• Are goal-oriented and consistently achieve their objectives.
• Are team-focused, with a positive and proactive attitude
• Leave a lasting, positive impression on owners, committee members, and tradespersons.

What you will need to be successful:

• Valid certificate of registration / Cert IV in Strata Management OR a willingness to work towards and complete a Cert IV in Strata Management
• Minimum of 1 year customer service, retail/hospitality or administration experience.
• Experience in property management, strata/body corporate, or real estate (advantageous but not essential)
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• Exceptional attention to detail, accuracy and a commitment to quality
• Ability to work independently and collaboratively
• Resilience in a fast-paced environment
• Proficient in Microsoft Office and tech-savvy
• Permanent residency in Australia.

Strata Plus is an equal opportunity employer. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Please note: We are not accepting agency referrals for this role.