Store Team Leader — Elevate Customer Experience

Mountainwarehouse; City of Melbourne; On-site; AUD 67,000 - 81,000; Full time

Benefits offered by this job

Product discounts

Team discounts

Leadership development

Employee wellbeing program

Job summary

Lorna Jane in Melbourne Central is seeking an experienced Retail Store Manager to lead from the front, delivering store leadership, customer experiences, and strong commercial results. You’ll drive a high-performing team and own the numbers to ensure exceptional store performance.

You’ll coach your team, manage stock and visual merchandising, and create smart rosters aligned to trade targets. Enjoy a generous package with products discounts and development opportunities.

Qualifications

• Retail management experience
• Ability to lead a team and drive sales
• Strong customer service focus
• Experience with stock control and visual merchandising

Responsibilities

• Lead your team to achieve sales targets and KPIs through customer-first service.
• Coach and develop team members through ongoing feedback and training.
• Drive operational excellence across stock management and visual merchandising.
• Create smart, commercial rosters aligned to trade and wage targets.
• Champion the Lorna Jane brand and Active Living philosophy in store and locally.

Skills

Leadership

People development

Stock management

Visual merchandising

Roster planning

Customer service

Sales targets

Job description

Empowering Women. Transforming the World. Before it was called Activewear, Lorna Jane imagined it, designed it, and defined it creating a movement that redefined how women move, dress, and live. Today, we lead with purpose creating elevated Activewear that supports movement, confidence, and modern life. Guided by conscious design and an active spirit, we believe in the power of women to create change that goes far beyond what they wear.At Lorna Jane, you don’t just join a brand - you help lead what’s next.

The Opportunity As Retail Store Manager, you’ll take ownership of our Melbourne Central store — leading from the front to deliver exceptional customer experiences, build a high-performing team and drive strong commercial results. This is a hands‑on leadership role for someone who loves developing people and owning their numbers.

What You’ll Do Lead your team to achieve sales targets and KPIs through customer-first service. Coach and develop team members through ongoing feedback and training. Drive operational excellence across stock management and visual merchandising. Create smart, commercial rosters aligned to trade and wage targets. Champion the Lorna Jane brand and Active Living philosophy in store and locally.

Why You’ll Love Working With Us We know great leaders perform best when they feel supported, rewarded, and inspired. At Lorna Jane, you’ll enjoy A base salary of 74,000 + Super + Product Discounts, a supportive roster that promotes genuine work/life balance, generous performance-based incentives, ongoing training, leadership development, and clear career progression pathways, a generous team discount on the latest Lorna Jane collections, complimentary LJ Activewear to get you started, access to our Employee Assistance Program to support your wellbeing, and exclusive discounts with leading health and wellness partners.