Store Support Lead – Part Time, Drive Sales & Service

Bernardi Group; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Ten Tops in Sydney is seeking a Store Support Lead (Part Time) to assist the Store Manager and act as the Manager on Duty. You will guide Customer Service Assistants, oversee payroll elements, cash handling and stock management, and drive sales while upholding the Ten Tops values.

The role emphasizes personnel management, SOP adherence, and delivering strong customer service in a fast-paced retail environment.

Qualifications

• Demonstrated understanding and willingness to provide excellence in customer service.
• Ability to multi-task, direct and manage people.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all customer service assistants are making personal contact with customers.
• Responsible for achieving store goals as provided by the Operations Manager.
• Responsible for leading Front End Operations.
• Training staff on our Customer Service values.
• Ensures each customer has fast, friendly checkout service.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Assist with Front End Operations.
• Responsible for performing SM duties in their absence.
• Assists in supervising all team members.
• Assist in training, coaching and development of all Assistants.
• Drives store sales and controls expenses.
• Assists payroll process and ensures payroll is within budget.
• Adheres to and holds assistants accountable to SOP.
• Responsible for cash handling procedures including bank deposits.
• Authorises register functions including post voids, returns and discounts.

Skills

Leadership

Staff training

Payroll administration

Cash handling

Customer service

Merchandising

SOP compliance

Job description

Ten Tops in Sydney is seeking a Store Support Lead (Part Time) to assist the Store Manager and act as the Manager on Duty. You will guide Customer Service Assistants, oversee payroll elements, cash handling and stock management, and drive sales while upholding the Ten Tops values.

The role emphasizes personnel management, SOP adherence, and delivering strong customer service in a fast-paced retail environment.