Store Supervisor

W. Titley & Co.; Charters Towers Regional; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible rosters

Opportunity to grow within our company

30% staff discount across all stores

Job summary

W. Titley & Co. in Charters Towers is seeking a full-time Store Supervisor to lead daily store operations, deliver outstanding customer service, and drive inventory accuracy. You will supervise a team, manage rosters, onboard staff, and maintain presentation while ensuring health and safety compliance across a seven-day operation.

The role requires leadership, strong communication, and a proactive approach to maintain high standards and support brand values in a fast-paced retail environment.

Qualifications

• Experience in inventory control, stock management, or retail operations.
• Previous experience supervising or supporting a team in retail or customer-focused environment.
• Excellent time management and organisational skills with problem-solving ability.
• Ability to perform physically active tasks on the sales floor and stock areas.

Responsibilities

• Lead by example to deliver outstanding customer service and resolve escalated enquiries.
• Supervise, motivate and support team members to achieve store targets.
• Provide ongoing coaching and performance management to maintain high standards.
• Coordinate staff training and onboarding for continuous skill improvement.
• Manage daily store operations including opening/closing procedures and workflows.
• Prepare and maintain staff rosters for sales floor and warehouse coverage.
• Monitor stock levels, support inventory control and replenishment.
• Maintain merchandising, visual presentation, cleanliness and store appearance.
• Ensure compliance with company policies, health and safety standards.
• Represent the business positively within the local community and brand values.

Skills

Customer service

Leadership

Team supervision

Inventory control

Merchandising

Staff training

Communication

Job description

Retail | Full Time | Charters Towers, QLD

We are currently seeking a full-time Store Supervisor to join our team, based in Charters Towers, Queensland. In this role, you will be responsible for overseeing the day-to-day operations of the store, ensuring high standards of customer service, effective inventory control, and smooth store operations. The Store Supervisor plays a key role in leading and supporting staff, maintaining a safe and well-organised store environment, and ensuring orders and stock movements are handled accurately and efficiently. As our store trades seven days a week, availability to work every third weekend on a rotating roster is required.

Hours:

• Monday - Friday: 8:35am - 5:10pm
• Saturday: 8:40am - 2:10pm
• Sunday: 9:35am - 1:10pm

(Every third weekend)

As a Store Supervisor you will be responsible for:

• Leading by example to deliver outstanding customer service and promptly resolving escalated customer enquiries or concerns.
• Supervising, motivating, and supporting team members to achieve individual and store performance targets.
• Providing ongoing coaching, feedback, and performance management to ensure high standards are maintained.
• Coordinating staff training and development, including onboarding and continuous skill improvement.
• Managing daily store operations, including opening and closing procedures and ensuring smooth workflows.
• Preparing and maintaining staff rosters to ensure appropriate coverage across the sales floor and warehouse.
• Monitoring stock levels, supporting inventory control, and coordinating replenishment as required.
• Maintaining high standards of merchandising, visual presentation, cleanliness, and store appearance.
• Ensuring compliance with company policies, health and safety requirements, and regulatory standards.
• Representing the business positively within the local community and supporting brand values at all times.
• A willingness to learn and take initiative in a leadership role.
• A strong focus on accuracy and attention to detail in store operations and inventory management.
• Experience in inventory control, stock management, or retail operations.
• Previous experience supervising or supporting a team in a retail or customer-focused environment.
• Excellent time management, organisational, and problem-solving skills.
• Ability to work collaboratively with a team in a fast-paced retail setting.
• Strong communication skills, both verbal and written, with the ability to engage effectively with staff, customers, and management.
• Ability to handle physically active tasks, including stocking shelves, merchandising, and maintaining store presentation.
• Comfortable working on the sales floor, including standing for extended periods and moving merchandise as needed.
• A proactive, positive attitude with a commitment to upholding high standards of customer service and store operations.

About W. Titley & Co:

For four generations the Titley name has been synonymous with quality and service. First established by bootmaker William Titley in 1926, W. Titley& Co. has served country shoppers with quality clothing, footwear and accessories with customer satisfaction being our number one priority.

What we offer:

We are a growing company that is continually innovating to meet our customer's requirements. We can offer a professional working environment with a great working culture. Other benefits include:

• Flexible rosters
• Opportunity to grow within our company
• 30% staff discount across all stores in Charters Towers, QLD and Mackay, QLD