Customer Care Consultant TS - Gladstone

Wesfarmers; Gladstone Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Team discount card

One Pass subscription

Share plans

Career development

Annual leave

Sick leave

Team events

Wellbeing support

Refer-a-friend

Job summary

Wesfarmers’ Gladstone Trade Store is seeking a friendly Customer Care Consultant to provide outstanding face-to-face service. You will engage with customers, assist with product selection, and contribute to a well-organised, safe shop floor while supporting stock replenishment and team collaboration.

The role emphasizes practical product advice, a proactive attitude, and reliability in a fast-paced retail environment, with a strong focus on safety guidelines for stock handling.

Qualifications

• Previous experience in retail, trade, or customer-facing roles (ideally with exposure to merchandising and/or replenishment).
• Proactive and reliable personality with an emphasis on improving the workplace.
• Physically capable of handling stock safely (QLD workplace guidelines).

Responsibilities

• Provide face-to-face customer service as the primary focus of the role.
• Assist customers with product selection and provide practical advice on industrial products.
• Maintain a clean, well-stocked, and organised shopfloor.
• Support stock replenishment, stocktakes, and merchandising activities.
• Safely handle and move stock (including items up to required weight limits).
• Identify and upscale customer or operational issues when needed.
• Work collaboratively to maintain a safe, efficient, and supportive team environment.

Skills

Customer service

Face-to-face communication

Teamwork

Proactive attitude

Reliability

Stock handling

Job description

The Role

We are looking for a friendly and energetic Customer Care Consultant to provide phenomenal customer service within our Gladstone Trade Store!

This is a front-of-house, customer-facing role where you’ll be the first point of contact in-store. We’re seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently.

If you enjoy building relationships, working in a fast-paced retail environment, and delivering practical solutions to customers; apply with us today!

What You’ll Be Doing

• Provide face-to-face customer service as the primary focus of the role
• Assist customers with product selection and provide practical advice on industrial products
• Maintain a clean, well-stocked, and organised shopfloor
• Support stock replenishment, stocktakes, and merchandising activities
• Safely handle and move stock (including items up to required weight limits)
• Identify and upscale customer or operational issues when needed
• Work collaboratively to maintain a safe, efficient, and supportive team environment

What We’re Looking For

• Previous experience in retail, trade, or customer-facing roles (ideally with exposure to merchandising and/or replenishment) is desirable but not necessary for success in this role
• Proactive and reliable personality with an emphasis on wanting to making your workplace better
• Physically capable of handling stock safely (according to QLD workplace guidelines)

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.