Sales/Warehouse Assistant

W. Titley & Co.; Mackay Regional; On-site; AUD 25,000 - 36,000; Part time

Job summary

W. Titley & Co. is seeking a permanent part-time Sales/Warehouse Assistant in Mackay, QLD. You will support both sales and warehouse teams, manage inventory, process payments, and help achieve sales targets while delivering excellent customer service.

The position operates on a rotating 3-week roster averaging 30–32 hours weekly, with weekday shifts and occasional weekends. Training and team collaboration are essential facets of the role.

Qualifications

• Prior retail or warehouse experience.
• Strong customer service experience.
• Cash handling and processing payments.
• Excellent time management and organisational skills.
• Familiarity with POS systems and inventory software.

Responsibilities

• Assist with inventory management.
• Handle cash and process payments/returns.
• Provide sales support and upsell/cross-sell products to customers.
• Stock, merchandise and maintain store cleanliness and organisation.
• Assist in training new employees and support other teams.

Skills

Customer service

Time management

Communication

Teamwork

Sales support

Tools

POS systems

Inventory software

Job description

Retail | Permanent Part Time | Mackay, QLD

We are currently searching for a permanent part time sales/warehouse assistant to join our team. In this role, you will be responsible for supporting our sales and warehouse teams, providing exceptional customer service, inventory management, fulfilling orders accurately and promptly and contributing to achieving sales targets and overall business objectives. This position is based in Mackay, QLD.

Hours:

This role is based on a rotating 3 week roster averaging approximately 30–32 hours per week.
It primarily consists of weekday shifts, with occasional weekend work, and includes 7 rostered days off within each 3 week cycle.

As a sales/warehouse assistant, you will work across both our sales and warehouse departments, depending on business needs.

You will be responsible for:

• Assisting with inventory management.
• Cash handling and processing payments and returns.
• Sales support, up-selling or cross-selling products to customers.
• Stocking, merchandising and maintaining the stores overall cleanliness and organisation.
• Assisting in training new employees, and supporting other departments or team members as necessary.
• Working collaboratively with other sales and warehouse staff, supervisors and departments to achieve organisational goals.
• Timely and accurately fulfilling customer orders by picking items from inventory, packing them securely and preparing them for delivery.
• Handling incoming shipments, including verifying contents and recording received quantities; also preparing outgoing shipments for delivery.
• Providing excellent customer service by greeting customers, assisting them in finding products, answering questions about merchandise, and handling any complaints or issues they may have.
• Professional and maintains a positive reputation.
• A willingness to learn and dedication to accuracy.
• Previous employment in a retail or warehouse setting.
• Any experience that involved working as part of a team.
• Strong customer service experience is crucial for this role.
• Excellent time management, organisational and technical skills.
• Familiarity with point-of-sale (POS) systems and inventory management software.
• Strong communication skills, both verbal and written, with the ability to effectively communicate with staff, customers and higher management.
• Experience working collaboratively with a team in a fast-paced environment & in roles related to merchandising, inventory management, or visual display.

About W. Titley & Co:

For four generations the Titley name has been synonymous with quality and service. First established by bootmaker William Titley in 1926, W. Titley& Co. has served country shoppers with quality clothing, footwear and accessories with customer satisfaction being our number one priority.

What we offer:

We are a growing company that is continually innovating to meet our customer's requirements. We can offer a professional working environment with a great working culture. Other benefits include:

• Career training and development.
• Opportunity to grow within our company.
• 30% staff discount across all stores in Charters Towers, QLD and Mackay, QLD.

Does this sound like you? Make the change and join our team today!