Store Success Specialist — 3IC

Bernardi Group; Newcastle-Maitland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bernardi Group in Newcastle-Maitland is seeking a Store Support Lead to assist the Store Manager in leading customer service operations. This role involves managing customer service assistants, ensuring store cleanliness, and driving performance metrics. Ideal candidates will possess strong leadership skills and a commitment to excellent customer service. Responsibilities include training staff, handling cash management, and overseeing store procedures. Join a dynamic team committed to delivering outstanding service in a retail environment.

Qualifications

• Recent relevant work experience required.
• Ability to manage and direct people effectively.
• Solid understanding and commitment to customer service.

Responsibilities

• Oversee customer service assistants and lead store operations.
• Ensure cleanliness and operational readiness of the store.
• Assist in training and developing team members.

Skills

Customer service excellence

Multi-tasking

Leadership

Numeracy skills

Creative thinking

Job description

Bernardi Group in Newcastle-Maitland is seeking a Store Support Lead to assist the Store Manager in leading customer service operations. This role involves managing customer service assistants, ensuring store cleanliness, and driving performance metrics. Ideal candidates will possess strong leadership skills and a commitment to excellent customer service. Responsibilities include training staff, handling cash management, and overseeing store procedures. Join a dynamic team committed to delivering outstanding service in a retail environment.