Store Setup Coordinator

MyChemist Retail Group; City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Onsite canteen

Paid parental leave (6 weeks primary)

Team member discounts

Job summary

Sigma Healthcare is seeking a Store Support Coordinator to provide hands-on support to stores across the state, with a focus on stock management, merchandising, compliance and day-to-day store operations. You’ll visit stores to assess standards, identify opportunities for improvement and provide practical coaching to store teams.

Join a collaborative, purpose-driven team and contribute to delivering a consistent customer experience.

Qualifications

• Ideally 1–2 years’ experience in a Store Support or similar retail operations role.
• Knowledge of store-level ordering, stock management and retail processes.
• Proficient in Excel and quick to learn new systems.

Responsibilities

• Support stores with stock rationalisation, ordering, merchandising, audits and initiatives.
• Conduct store compliance visits and provide feedback for improvements.
• Coordinate store setups and relays, including planograms and training for new stores.

Skills

Store operations

Stock management

Analytical skills

Excel

Communication

Relationship building

Microsoft Excel

Tools

Microsoft Excel

Job description

You’ll be part of the Store Support team, working closely with State Managers, Store Managers, Retail Managers, 2ICs and store teams across the state. The team plays an important role in supporting stores to maintain operational standards, improve performance and deliver a consistent experience across the business. You’ll build strong relationships across stores and internal teams, working collaboratively to identify opportunities and deliver practical solutions.

About the role

As a Store Support Coordinator, you’ll provide hands‑on support to stores across the state, with a focus on stock management, merchandising, compliance and day‑to‑day store operations. You’ll visit stores to assess standards, identify opportunities for improvement and provide practical coaching and training to store teams. You’ll also coordinate store setups and relays, working closely with Store Support and store teams to ensure new and refreshed stores are delivered to a high standard and within required timeframes.

Key responsibilities

• Support stores with stock rationalisation, ordering processes, merchandising, catalogue and promotional execution, audits and new initiatives.
• Conduct store compliance visits, assess performance against required standards, provide feedback and work with store teams to implement agreed improvements.
• Coordinate store setups and relays, including planograms, merchandising and compliance, while providing hands‑on support and training to new stores during their initial trading period.

Selection criteria

• Ideally 1-2 years’ experience in a Store Support or similar retail operations role, with strong knowledge of store‑level ordering, stock management and retail processes.
• Strong analytical, problem‑solving and reporting skills, with confidence using Microsoft Excel and the ability to quickly learn new systems and tools.
• Highly organised and adaptable, with strong communication and relationship‑building skills and the ability to work with a diverse range of store teams while managing competing priorities and tight deadlines.

Why Join Us?

Grow your career with purpose –

Access a wide range of learning and development programs, including our internally designed leadership courses (including our Women In Leadership program) to support your long‑term growth. Be part of a purpose‑driven organisation making a difference in healthcare, working with a collaborative and supportive team.

Be rewarded for your impact –

Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.

Flexibility that works –

Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case-by-case arrangements to provide the support needed while balancing the requirements of the role and team.

Paid parental leave –

We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.

Exclusive savings –

Access generous team member discounts across a wide range of products with our partnership with Flare, including company-wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank, novated leasing and a team member discount card entitling you to savings in our Chemist Warehouse Pharmacies

Support when you need it –

Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.

Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.