Store Setup & Support Officer

Chemist Warehouse; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Work-from-home option

Shuttle bus to Preston office

Team member discounts

Job summary

Sigma Healthcare is powering pharmacy. We are the largest pharmacy network in Australia, including Chemist Warehouse. This role supports new store setups, relays, relocations and expansions across the group from the Preston area.

Reporting to the Store Setup & Support Manager, you will coordinate merchandising materials, implement planograms, and assist store teams to maintain company standards while travelling interstate as required.

Qualifications

• Previous merchandising and/or retail experience preferred.
• Experience with planograms is highly regarded.
• Proficient in Microsoft Office applications, including Excel and Word. Current driver’s licence required.
• Strong organisational skills with excellent attention to detail.
• Effective communication skills and the ability to build positive working relationships.
• Able to work both independently and as part of a collaborative team.
• Flexible, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Willingness to travel interstate and work flexible hours when required.
• Positive attitude, strong work ethic, and a keen willingness to learn and grow.

Responsibilities

• Assist with the setup of new stores by open date.
• Assist with relays & expansions of existing stores.
• Assist with relocations of existing stores.
• Implement Planograms at new store setups/relays.
• Implement Chemist Warehouse approved Merchandising at new store setups/relays.
• Assist with the preparation of merchandising materials for new store setups/relays.
• Assist with the development & testing of new Merchandising strategies for the Chemist Warehouse.
• Assist store staff with Planogramming & Merchandising according to the My Chemist Retail Group guidelines.

Skills

Planograms

MS Office

Organisational skills

Attention to detail

Communication

Independent work

Team collaboration

Multi-priority management

Tools

Microsoft Office

Job description

The Store Operations & Support (SOS) Department ensures the efficient day-to-day operation of all stores. It supportsstore teams by coordinating operational procedures, resolving issues, monitoring performance, managing resources,and maintaining company standards. The department acts as a key link between stores and head office, helping deliverconsistent service, compliance, productivity, and excellent customer experience.

About the role

The primary purpose of this role is to support the successful delivery of new store setups, store relays, relocations, and expansion projects across the group. Reporting directly to the Store Setup & Support Manager, you will play a key role in ensuring all project activities are completed efficiently, accurately, and in line with business requirements, timelines, and operational standards.

Role responsibilities

• Assist with the setup of new stores by open date
• Assist with relays & expansions of existing stores
• Assist with relocations of existing stores
• Implement Planograms at new store setups/relays
• Implement Chemist Warehouse approved Merchandising at new store setups/relays
• Assist with the preparation of merchandising materials for new store setups/relays
• Assist with the development & testing of new Merchandising strategies for the Chemist Warehouse
• Assist store staff with Planogramming & Merchandising according to the My Chemist Retail Group guidelines

Who are we looking for?

• Previous merchandising and/or retail experience preferred.
• Experience with planograms is highly regarded.
• Proficient in Microsoft Office applications, including Excel and Word.Current driver's licence required.
• Strong organisational skills with excellent attention to detail.
• Effective communication skills and the ability to build positive working relationships.
• Able to work both independently and as part of a collaborative team.
• Flexible, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Willingness to travel interstate and work flexible hours when required.
• Positive attitude, strong work ethic, and a keen willingness to learn and grow.

Why Join Us?

Grow your career with purpose

Access a wide range of learning and development programs, including our internally designed leadership courses (including our Women In Leadership program) to support your long-term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.

Be rewarded for your impact

Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.

Flexibility that works

Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We're committed to supporting our people through life's important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case-by-case arrangements to provide the support needed while balancing the requirements of the role and team.

Paid parental leave

We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.

Exclusive savings

Access generous team member discounts across a wide range of products with our partnership with Flare, including company-wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank, novated leasing and a team member discount card entitling you to savings in our Chemist Warehouse Pharmacies

Support when you need it

Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.

Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.

Easy commuting

Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress-free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.