Store Manager | LEGO Certified Stores | Chadstone

Kennedy Consolidated; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts across LEGO

Wellbeing support

Parental Leave Policy

Career Development & Training

Performance incentives

Job summary

LEGO Certified Stores Chadstone is seeking a Store Manager to lead daily operations, drive sales targets, and deliver exceptional customer experiences. You will manage inventory, merchandising, staff scheduling, and online order fulfilment while upholding brand values and safety standards.

The role requires at least 3 years of retail management experience, a passion for LEGO, and a proven ability to coach a small team toward high performance.

Qualifications

• At least 3 years of management experience in a retail environment.
• Ability to build a high-performing and results-driven team in sales and customer experience.
• A genuine passion for LEGO and brand advocacy.
• Self-motivated, driven and KPI-focused with a track record in retail.

Responsibilities

• Lead and motivate the store team to achieve sales targets and deliver outstanding customer service.
• Manage daily store operations, including inventory management, merchandising, and staff scheduling.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Monitor financial performance and prepare reports on sales, expenses, and profitability.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Conduct regular training and development sessions for staff to improve product knowledge and sales techniques.
• Foster a positive team culture that encourages collaboration and high performance.
• Manage stock levels and make key decisions about stock control.
• Handle customer complaints and queries professionally.
• Provide constructive feedback and coaching to build a high-performing team environment.
• Work closely with your team to fulfill online orders and execute in-store activations.

Skills

Store management

Leadership

Customer service

Sales targets

Inventory management

Staff scheduling

Training & development

KPI achievement

POS systems

Tools

POS systems

Job description

Store Manager | LEGO Certified Stores | Chadstone

Our LEGO® Certified Store in Chadstone is looking for a Store Manager. The store features life-sized

LEGO® models, a Pick-a-Brick wall, hard-to-find product releases, and amazing bricks in hands

engagement opportunities. Designed in partnership with the LEGO® Group, this store is an integral part of our LEGO® Certified Store network.

Your Role:

As the Store Manager, you will be responsible for overseeing daily operations, ensuring the store meets its financial targets, and fostering a positive and engaging environment for both customers and team. Your leadership will be crucial in maintaining the brand's reputation and enhancing customer loyalty in a competitive retail landscape. Create an environment where creativity and imagination define the future of play and strive for outstanding results in customer experience and sales performance.

• Lead and motivate the store team to achieve sales targets and deliver outstanding customer service.
• Manage daily store operations, including inventory management, merchandising, and staff scheduling.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Monitor financial performance and prepare reports on sales, expenses, and profitability.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Conduct regular training and development sessions for staff to improve product knowledge and sales techniques.
• Foster a positive team culture that encourages collaboration and high performance.
• Manage stock levels and make key decisions about stock control.
• Handle customer complaints and queries in a professional manner.
• Provide constructive feedback and coaching to build a high-performing team environment.
• Work closely with your team to fulfill online orders and execute in-store activations.

To be successful for this role:

• At least 3-years of management experience in a retail environment.
• Ability to build a high-performing & results driven team in sales and customer experience.
• Epitomise professionalism but recognise the importance of a fun, encouraging and welcoming team environment and have a genuine passion for LEGO®.
• Be self-motivated, driven, results orientated and can demonstrate success in achieving KPI’s within a retail atmosphere
• Demonstrate an ability to develop, inspire and coach a small team of retail professionals and can connect the team to the essence of the LEGO® brand.

Why work with us?

• Discounts & Perks Enjoy generous discounts across LEGO®.
• Wellbeing We invest in your mental health and wellbeing through training, EAP etc.
• Parental Leave Policy For both permanent & casual employees and primary & secondary carer.
• Career Development & Training Opportunities be a part of our training workshops.
• Bonus & Perks Enjoy performance incentives & endless recognition for all your hard work.

Whether you’re an experienced retailer or simply love connecting with people and creating memorable experiences, we’d love to hear from you.

Build your career brick by brick with our LEGO® Certified Stores!