Store Manager – Lead a LEGO Certified Store Team

Kennedy Consolidated; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts across LEGO

Wellbeing support

Parental Leave Policy

Career Development & Training

Performance incentives

Job summary

LEGO Certified Stores Chadstone is seeking a Store Manager to lead daily operations, drive sales targets, and deliver exceptional customer experiences. You will manage inventory, merchandising, staff scheduling, and online order fulfilment while upholding brand values and safety standards.

The role requires at least 3 years of retail management experience, a passion for LEGO, and a proven ability to coach a small team toward high performance.

Qualifications

• At least 3 years of management experience in a retail environment.
• Ability to build a high-performing and results-driven team in sales and customer experience.
• A genuine passion for LEGO and brand advocacy.
• Self-motivated, driven and KPI-focused with a track record in retail.

Responsibilities

• Lead and motivate the store team to achieve sales targets and deliver outstanding customer service.
• Manage daily store operations, including inventory management, merchandising, and staff scheduling.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Monitor financial performance and prepare reports on sales, expenses, and profitability.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Conduct regular training and development sessions for staff to improve product knowledge and sales techniques.
• Foster a positive team culture that encourages collaboration and high performance.
• Manage stock levels and make key decisions about stock control.
• Handle customer complaints and queries professionally.
• Provide constructive feedback and coaching to build a high-performing team environment.
• Work closely with your team to fulfill online orders and execute in-store activations.

Skills

Store management

Leadership

Customer service

Sales targets

Inventory management

Staff scheduling

Training & development

KPI achievement

POS systems

Tools

POS systems

Job description

LEGO Certified Stores Chadstone is seeking a Store Manager to lead daily operations, drive sales targets, and deliver exceptional customer experiences. You will manage inventory, merchandising, staff scheduling, and online order fulfilment while upholding brand values and safety standards.

The role requires at least 3 years of retail management experience, a passion for LEGO, and a proven ability to coach a small team toward high performance.