Store Manager: Lead Teams, Drive Exceptional Customer Experience

Hart Retail Group Pty Ltd; Angle Vale; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Sonder wellbeing services

Paid parental leave

Wellbeing discounts

Workplace Banking

Job summary

Petstock Group in Angle Vale is recruiting a Store Manager to lead a new Petstock store and drive world-class customer service across the team. You will mentor staff, manage stock, foster safety culture and engage with local marketing to grow the business.

The role offers opportunities for career growth within our retail operations team and a welcoming, inclusive culture focused on pets, people, and the planet.

Qualifications

• Experience in a store leadership role or ready to step up in retail management.
• Proven ability to achieve and exceed sales targets.
• Strong leadership with skills to motivate a high-performing team.
• Ability to prioritise tasks and manage conflicting priorities.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to develop knowledge and skills.
• Provide an exceptional customer experience by leading from the front.
• Foster a strong safety mindset and safe Work practices.
• Recruit, onboard, and induct new team members.
• Manage stock with accuracy and adherence to processes.
• Keep up-to-date with pet care, products and services.
• Create a fun, supportive in-store culture that motivates staff.
• Support local marketing opportunities and sponsorships.

Skills

Team leadership

Coaching

Customer service

Stock management

Safety culture

Recruitment

Interpersonal skills

Job description

Petstock Group in Angle Vale is recruiting a Store Manager to lead a new Petstock store and drive world-class customer service across the team. You will mentor staff, manage stock, foster safety culture and engage with local marketing to grow the business.

The role offers opportunities for career growth within our retail operations team and a welcoming, inclusive culture focused on pets, people, and the planet.