Store Manager: Lead Team, Boost Sales & Experience

City Beach; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Team discount (40%)

Employee Assistance Program (EAP)

Gym discounts (Goodlife/Fitness First)

Pilates class passes discounts

Beach parties & events

Bonuses based on sales & service

Job summary

City Beach is seeking an experienced Store Manager to inspire and coach a high-performing team in a fast-paced retail environment in Sydney. You will drive sales, lead daily operations, and ensure outstanding customer experiences while maintaining compliance and staff development.

The role emphasizes profitability, team culture, and loss prevention through hands-on leadership. The successful candidate will have 1+ years in a customer service–oriented management role, with a track record in

Qualifications

• Requires 1+ years in a customer service–focused management role.
• Background in fast-paced retail, FMCG, or hospitality is highly regarded.
• Proven track record in driving sales and hitting operational targets.

Responsibilities

• Create a customer-centric, development-focused culture delivering outstanding team and customer experiences.
• Lead the store team to meet KPIs and goals across Sales, People, Compliance, Visual Merchandising, Wages, and Safety.
• Oversee daily operations including team leadership, stock control, loss prevention, store presentation, and promotions.
• Manage wages to support profitability, efficiency, and customer service standards.
• Analyse store performance and customer feedback to identify opportunities and implement improvements.
• Coach, train and develop team members to build capability and support career growth.
• Recruit, develop and retain talent to maintain an engaged, high-performing team.
• Ensure a safe, compliant, and positive workplace meeting WHS requirements.
• Lead retail initiatives to deliver organisational objectives and continuous learning.

Skills

Store leadership

Customer service management

Sales focus

Team development

Communication skills

Job description

City Beach is seeking an experienced Store Manager to inspire and coach a high-performing team in a fast-paced retail environment in Sydney. You will drive sales, lead daily operations, and ensure outstanding customer experiences while maintaining compliance and staff development.

The role emphasizes profitability, team culture, and loss prevention through hands-on leadership. The successful candidate will have 1+ years in a customer service–oriented management role, with a track record in